RDS CALs - activated more CALs than purchased

Svetlozar Grigorov 0 Reputation points
2023-10-11T07:23:06.8866667+00:00

Hi,

We have purchased RDS CALs and i went through phone activation.

I have provided the required information to Microsoft representative and they have gave me back the license key pack ID. Once i have entered it - this activated 3 times more licenses than we have purchased.

Any idea how to decrease the licenses to the actual amount we have purchased ?

Thanks

S

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  1. Karlie Weng 14,951 Reputation points Microsoft Vendor
    2023-10-31T08:38:56.23+00:00

    Hello,

    If you've accidentally activated more RDS CALs than you've purchased, you can get in touch with Microsoft Licensing Support representative to resolve the issue. Explain the situation and provide them with all the necessary details, including your license key pack ID, the number of licenses you've purchased, and the number of licenses that have been activated. Then request a deactivation of the excess licenses that were activated in error.

    Regards,

    Karlie