microsoft teams issue you can't use team with this account

Question

microsoft teams issue you can't use team with this account

Mahmoud ELMowafy 0

I cannot log in to my account and always get this msg.

tried to log in with another one but I had the same problem.

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-10-12T06:40:17.8133333+00:00

Hi @Mahmoud ELMowafy

We will check it later.
Mahmoud ELMowafy 0 Reputation points

2023-10-12T06:42:55.0933333+00:00

thanks, waiting for the solution.

2 answers

Your answer

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-10-12T06:40:17.8133333+00:00

Hi @Mahmoud ELMowafy

We will check it later.
Mahmoud ELMowafy 0 Reputation points

2023-10-12T06:42:55.0933333+00:00

thanks, waiting for the solution.

Answer 1

JimmyYang-MSFT 58,646 Microsoft External Staff

@Mahmoud ELMowafy

I'm sorry to hear that you're having trouble logging in. Without more information, it's difficult for me to determine the exact cause of the problem. However, here are some general troubleshooting steps you can try:

Make sure you're entering the correct username and password. Double-check to make sure there are no typos or errors.
Clear your browser's cache and cookies. This can sometimes resolve login issues.
Try logging in from a different browser or device. This can help determine if the issue is with your account or with the device/browser you're using.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Mahmoud ELMowafy 0 Reputation points

2023-10-12T10:28:00.8066667+00:00

I have logged in from a browser and I was able to do it with no issue..

but with the app itself I wasn't.

tried to uninstall the app

and then install it again but always got an error from the store and now it is not installed.

if there is some way that I can send you screenshots of what I am facing because her it is not accepting pictures.
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-10-19T09:32:33.9966667+00:00
@Mahmoud ELMowafy

According to your description, it seems this issue only happened in Teams client. In this way, you could try to clear Teams client cache by following these steps:

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key

+R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-10-23T09:21:09.6466667+00:00

@Mahmoud ELMowafy

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Mahmoud ELMowafy 0 Reputation points

2023-10-23T13:05:30.2966667+00:00

Unfortunately I have uninstalled the app and when I try to install it back from the website or the store I always get an error msg. and the process is not complete
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-11-08T08:23:09.4433333+00:00

@Mahmoud ELMowafy

Are there any error messages when you login in client?

Answer 2

Mahmoud ELMowafy 0

This version of Teams only supports work or school accounts managed by an organization.

this is the msg I got

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microsoft teams issue you can't use team with this account

2 answers

Your answer