How do I request my IP addresses are whitelisted to get around the current mail delivery issues that currently exist when sending to MS 365 / outlook accounts?

Question

There is an ongoing problem that is affecting users globally that you are working on, relating to mail delivery to Office 365 mail servers. I understand it is possible to fix this by requesting the whitelisting of the sending mail server IPs. I wish to submit our IPs for that purpose:

82.196.237.241  
82.196.237.242

Answer 1

Open a support case, refer to the ongoing issue and provide the IPs therein.

Answer 2

Hi @Mike Bews

Welcome to our forum!

Please note that this is a public forum, please note that your personal privacy is covered, thank you for your understanding!

Which is a known issue, if you are the administrator, you can search EX680695 in the Dashboard and check the latest update of the issue. Some users reported that this problem has been solved. If the problem still exists, please wait patiently.

Hope this helps!

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