This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
I have an Azure VM, and I recently downgraded its Disk from
Premium SSD Managed Disks - P10 - US East
to a Standard SSD Managed Disk.
Looking at my Invoice, I now see this:
Standard SSD Managed Disks - E10 LRS - US East
Standard SSD Managed Disks - E4 LRS
The first Standard SSD I understand, and is what I want.
The second I do not want or need, and cannot find.
If I go to Disks, I see the first (Managed by my VM), the second I do not see.
I tried following these steps
https://learn.microsoft.com/en-us/azure/virtual-machines/windows/find-unattached-disks#code-try-0
And was able to run both the Managed and Unmanaged Disks command, but nothing is found.
I am at a loss. Any help is much appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 98%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
@ixeldog If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community.
If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!
I created a Support ticket and am going back and forth with Support, but no resolution yet. I figured I would keep this open until it's resolved?
@ixeldog Thanks for sharing the update. Please share the support ticket number here so that I can track it internally.
@Anonymous I think this is what you need, but not sure: TrackingID#2310130040007914
@ixeldog thanks for sharing support ticket number. I will check the support ticket status.
@ixeldog Thanks for sharing the support ticket number. I checked the status and internal teams are investigating this issue.
Hello ixeldog,
Welcome to the MS Q&A forum.
Azure customers can access billing and subscription management support at no additional charge. I'd contact the billing team to find out based on what exactly usage you were charged.
Sincerely,
Olga Os.
Hi,
You can look at the usage details to see precisely which resources you are being charged for on the invoice. In the portal, navigate to your invoices, to the right of your invoice click the context menu (three dots) and choose Prepare Azure usage file.
There will be a delay while the file is being prepared. Once it is ready you can download it from the notification. After downloading it to your computer you can open it with Excel, Sheets, etc., and do a find for "Managed Disks" until you find the specific line(s) for the E4 LRS charge. On that line, it will have the full details such as resource group, name of the disk, location, date, subscription id, etc. Using this file you can see if it only existed for part of the month or all of the days and often you can tell which VM it was associated with based on the name.
Please click Accept Answer if above was useful. If something is unclear, add a comment below.
Thanks.
-TP
This was very interesting, and appreciated, but unfortunately I don't think helpful.
I was able to do this and find the Disk (that I do not want but am being charged for), but doesn't explain why I can't find it elsewhere in my Azure portal, or ideally and hopefully cancel it. I did identify the ProductID, but the ResourceID says it's under my Virtual Machine, and again, doesn't show anywhere in the Azure Portal.
Thanks very much though. this still might prove useful.
@ixeldog In the usage details, were you charged for this unwanted disk for every single day of the invoice period, or were you charged for it for a date range that begins and ends within the period, or were you charged for it starting within the period all the way to the end of the period?
For example, say I create a VM today with an usual size (one I don't normally select) and then delete it 3 days from now. When looking at my invoice next month, this unusual VM size will appear as a charge. If at that moment I check in Azure portal, I will not find this VM (because I deleted it).
If I examine the usage file, I will see charges for it on October 19-21. In this way I would understand that the VM did exist on those days, but no longer does, and that is why it appeared on my invoice even though I couldn't find it in the portal.
Something to note is by looking at the usage file you now have the Resource ID of the disk. You can use this resource id to retrieve/manipulate it using PowerShell, CLI, or REST API. If you use powershell to get the disk and it says it doesn't exist then you know it no longer does and there should not be any recent charges (e.g. Today/Yesterday/etc.). You can filter on date in Cost Analysis and confirm if there are any recent charges for it.
Additionally, the Azure Activity Log goes back 90 days. You can query the log and find out exactly when this unwanted disk was created, by whom, when it was deleted (assuming it was deleted), when it was updated (if it ever was), etc.
Eventually we determined the charge was for my VM Storage Transactions:
I had about 4000, which for a Standard SSD, came out to the exact extra charge.
And Premium SSDs do not have Storage Transactions, which is why this charge only appeared when I downgraded from Premium SSD to Standard SSD.
Still not sure why it shows as an E4 on my bill, but not important.
Thanks again to MS support for their help.
( @KarishmaTiwari-MSFT FYI )