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IOT hub instability

Cykus Systems 5 Reputation points
2023-10-12T00:18:58.4433333+00:00

Hi, Have been testing IOT hub for a month or so. I have been facing connection issues - on and off. Somedays it works like a breeze and other days it has connectivity issues, unable to send receive messages and so on.

I had posted some queries earlier as well. It used to get fixed automatically and then used to come back again. Gives me an impression that theres some instability issues with the IOT Hub.

Please help , because we are close to product build and choosing IOT hub as a platform,. however this behaviour discourages me. Thanks

Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
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  1. Dillon Silzer 57,461 Reputation points
    2023-10-12T02:53:08.1933333+00:00

    Hi Cykus,

    If you are experiencing these issues, I'd recommend turning on logs in Azure Monitor.

    https://learn.microsoft.com/en-us/azure/iot-hub/monitor-iot-hub

    Then through here you can see what type of errors are happening, and if you see it being service side, I'd recommend opening a ticket with Azure Support:

    https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    If this is helpful please accept answer.

  2. AshokPeddakotla-MSFT 35,096 Reputation points
    2023-10-12T03:14:36.1066667+00:00

    Cykus Systems Greetings!

    Have been testing IOT hub for a month or so. I have been facing connection issues - on and off. Somedays it works like a breeze and other days it has connectivity issues, unable to send receive messages and so on.

    There could be many possible reasons for connection failures like application logic, physical networks, protocols, hardware, etc.

    As Dillon suggested, To detect, diagnose, and troubleshoot these issues you can use the monitoring capabilities IoT Hub provides through Azure Monitor.

    Azure Monitor enables you to collect, analyze, and act on telemetry from IoT Hub. You can set up alerts to trigger notifications and actions when disconnects occur and configure logs that you can use to discover the conditions that caused disconnects

    Please see Monitoring Azure IoT Hub for more details.

    I had posted some queries earlier as well. It used to get fixed automatically and then used to come back again. Gives me an impression that theres some instability issues with the IOT Hub. Please help , because we are close to product build and choosing IOT hub as a platform,. however this behaviour discourages me.

    If you're experiencing the connectivity issues more often with IoT Hub, I would suggest you please check Understand and resolve Azure IoT Hub errors for more details and troubleshooting guide for common problems.

    Also, to learn more about the Azure IoT device SDKs and managing retries, see Retry patterns.

    If you're still experiencing issues after trying these resources, you can check Resource Health and Azure Status to see if IoT Hub has a known problem.

    You can also check the manual failover feature and IoT Hub high availability and disaster recovery for more information.

    Do let us know if that helps or have any other queries.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further queries do let us know.

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