SQLServerWriter

Question

Hello community,

I use Nutanix to manage my virtual machine park, and HYCU for backup. I have a server where SQL Express is installed. I have also configured weekly backups for all my VMs. I have an error like this in my PE Nutanix Application-Consistent Recovery Point console for the VM 'namevm' failed because Quiescing guest VM failed or timed out. checking the VM event viewer I see this message Failed to do snapshot set as Some or all of the VSS writers are in failed state and this message VSS writer [SqlServerWriter] with Id [{Axxxxxx-xxxx8-xxxxx-xxxxxD-A0xxxxxx}] and instance Id [{0Fxxxx0A-xxxx-xxxx-xxxxx-9407xxxxxx}] returned with error [0x800423f4] VSS_E_WRITERERROR_NONRETRYABLE. and when I check the vssadmin status, I see that

Writer name: 'SqlServerWriter'
   Writer Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxx}
   Writer Instance Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxxx}
   State: [8] Failed
   Last error: Non-retryable error

Writer name: 'Shadow Copy Optimization Writer'
    Writer Id: {xxxxxxxxxxxxxxxxxx}
    Writer Instance Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
    State: [5] Waiting for completion   
    Last error: No error

Writer name: 'WMI Writer'   
    Writer Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}  
    Writer Instance Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx} 
    State: [5] Waiting for completion
    Last error: No error

Writer name: 'COM+ REGDB Writer' 
   Writer Id: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx} 
   Writer Instance Id: {xxxxxxxxxxxxxxxxxxxxxxxxxx} 
   State: [5] Waiting for completion 
   Last error: No error

writer SQLServerWriter is in Failed Non-retryable error, the weriter Shadow Copy Optimization Writer is in Waiting for Completion and so is the WMI Writer.

I've restarted the services linked to these Writers and I've restarted the VM and it doesn't change anything.

Can you help me?