Outlook demande un mot de passe

Question

Bonjour,

 

J'ai un problème avec ce compte e-mail exchange sur outlook 2021 pro et windows 11 ( compte mail sur OVH) , à chaque fois ce pop-up s'affiche et demande un mot de passe. J'arrive à recevoir et envoyer des e-mails, mais le pop-up dans l'image ci-dessous persiste.

 

Auriez-vous une idée de la manière dont je peux résoudre ce problème ?"

 

Answer 1

Hi @RaoBO

Please kindly note that current Microsoft Q&A forum only supports posting in English.

For us to better understand your question, please edit the question into English.

Thanks for your understanding.

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According to machine translation, your question is:

I have a problem with this Exchange email account on Outlook 2021 Pro and Windows 11 (email account on OVH), every time this pop-up appears and asks for a password. I can receive and send emails, but the pop-up in the image below persists. Do you have any idea how I can solve this problem?

If there is any misunderstanding, please feel free to point out.

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It seems the image mentioned in your comment wasn't uploaded successfully.

Is the pop-up window like:

If yes, please have a check in Credential Manager if there are cached credentials for Outlook.

If there are, remove these caches and see if it helps with this issue.

Besides, please also try re-creating a new Outlook profile.

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