sccm third party updates - hp

Question

sccm third party updates - hp

Czech, Frank 111

we presently have mecm 2207 and suddenly the HP third party updates fails to sync with the below messages:

STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_DOWNLOAD_FAILED).

SyncUpdateCatalog: An unexpected error ocurred attempting to download catalog 'HP Client Updates Catalog' from path 'https://hpia.hpcloud.hp.com/downloads/sccmcatalog/HpCatalogForSms.latest.cab' :

SyncUpdateCatalog: WebException status : 'SecureChannelFailure

STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_DOWNLOAD_FAILED).

SyncUpdateCatalog: Download of catalog HP Client Updates Catalog failed, unable to continue processing this catalog.

STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_SYNC_FAILED).

The issue is only with HP, lenovo sync just fine...

i have searched and searched with no results that solve the issue....

any help will be great!!!

Czech, Frank 111 Reputation points

2023-10-12T19:45:00.51+00:00

I just tried dell updates, they synced just fine... Unfortunately we only have HP computers...
Czech, Frank 111 Reputation points

2023-10-12T19:49:04.71+00:00

below are more details for the exceptions:

SyncUpdateCatalog: ==================== Exception Detail Start =======================

SyncUpdateCatalog: Exception type: WebException

SyncUpdateCatalog: Exception HRESULT: -2146233079

SyncUpdateCatalog: Exception Message: The request was aborted: Could not create SSL/TLS secure channel.

SyncUpdateCatalog: Exception source System

SyncUpdateCatalog: Exception TargetSite System.Net.WebResponse EndGetResponse(System.IAsyncResult)

SyncUpdateCatalog: Stack at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)~~ at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)~~ at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)--- End of stack trace from previous location where exception was thrown ~~---~~ at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()~~ at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)~~ at Microsoft.ConfigurationManager.ISVUpdatesSyncAgent.DownloadManager.Request.<DownloadFileAsync>d__24.MoveNext()

SyncUpdateCatalog: ===================== Exception Detail End ========================

1 answer

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Czech, Frank 111 Reputation points

2023-10-12T19:45:00.51+00:00

I just tried dell updates, they synced just fine... Unfortunately we only have HP computers...
Czech, Frank 111 Reputation points

2023-10-12T19:49:04.71+00:00

below are more details for the exceptions:

SyncUpdateCatalog: ==================== Exception Detail Start =======================

SyncUpdateCatalog: Exception type: WebException

SyncUpdateCatalog: Exception HRESULT: -2146233079

SyncUpdateCatalog: Exception Message: The request was aborted: Could not create SSL/TLS secure channel.

SyncUpdateCatalog: Exception source System

SyncUpdateCatalog: Exception TargetSite System.Net.WebResponse EndGetResponse(System.IAsyncResult)

SyncUpdateCatalog: Stack at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)~~ at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)~~ at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)--- End of stack trace from previous location where exception was thrown ~~---~~ at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()~~ at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)~~ at Microsoft.ConfigurationManager.ISVUpdatesSyncAgent.DownloadManager.Request.<DownloadFileAsync>d__24.MoveNext()

SyncUpdateCatalog: ===================== Exception Detail End ========================

Answer 1

AllenLiu-MSFT 49,316 Microsoft External Staff

Hi, @Czech, Frank

Thank you for posting in Microsoft Q&A forum.

The error indicates that there is a problem with the secure channel for downloading the HP Client Updates Catalog. This could be due to a certificate issue or a problem with the server hosting the catalog. You can try the following steps to resolve the issue:

Check if the certificate for the HP Client Updates Catalog is valid and trusted. You can use the Certificates snap-in to view the certificate and check its properties.

Check if there are any firewall or proxy settings that are blocking the download of the catalog. You can try disabling the firewall or proxy temporarily to see if it resolves the issue.

Check if there are any updates or patches available for Configuration Manager that might address the issue. You can check the Microsoft Update Catalog for any relevant updates.

Contact HP support for assistance with troubleshooting the issue.

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

Czech, Frank 111 Reputation points

2023-10-13T19:09:58.5033333+00:00

thanks for the response. i am not that familiar with certs, what am I looking for in the certificates snap-in? which folder?
AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff

2023-10-16T08:36:33.7966667+00:00

We can run Certmgr.msc in cmd to open the Certificates snap-in.
Czech, Frank 111 Reputation points

2023-10-16T17:03:57.6433333+00:00

what i just noticed, there is no cert for dell or lenovo laptops. Where are there certs stored? Remember, not familiar with certs at all...
AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff

2023-10-17T09:15:52.1533333+00:00

This certificate is of type Third-party Software Updates Catalog. You can manage it from the Certificates node under Security in the Administration workspace.
Czech, Frank 111 Reputation points

2023-10-17T16:43:20.75+00:00

thanks for your reply. below are to snips:

How do I update the expired ones since I when I try to subscribe from the server I get the 12029 error??

I have searched the above error with no positive results...

When I try to sync the lenovo option, the program is able to write to:

D:\program files\Microsoft configration manager\isvtemp folder

thanks again for your help...

Frank

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