10,912 questions
Teams log in error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 37%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tori S
0
Reputation points
Help!
I had an important job interview on Teams. I had logged out of my old account (from a previous job) and removed the Teams app from my computer. In preparation for the interview I re-downloaded the Teams app for home, but when trying to sign in (even if I clicked 'sign in with another account') it said it couldn't recognise my email as a user from Old Company Name and to log in with a different Azure Active Directory account?
I'm not sure how to do this. Why is it trying to log me into the Old Company teams when I've removed and redownloaded the app?
Microsoft Teams | Microsoft Teams for business | Other
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff2023-10-16T02:41:48.28+00:00 Hi @Tori S
Are you using your personal email account or Business account?
Could you check if you install the right Teams client like the following picture:
To exclude the client issue, we recommend you try to login Teams web client to see if it can be reproduced.
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Tori S 0 Reputation points
2023-10-16T08:06:04.6+00:00 Hi Jimmy,
I was using a personal email account on the Teams for Home app. I tried in the web browser and in the app but both returned a 'this email isn't a recognisable (old company) address'
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2023-10-18T09:48:15.9066667+00:00 If this is your personal email account but you could not sign in, we recommend you try to login web client via privacy mode to see if it works.
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2023-10-23T09:20:37.5633333+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
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