MS 365 Login error with Error code 53003 on Mac OS Sonoma 14.0

Question

MS 365 Login error with Error code 53003 on Mac OS Sonoma 14.0

Kumarabhi, Abhishek A 0

Hi

As soon as I have updated the Mac OS Sonoma 14.0 I have started facing login issue in MS365 apps. Getting error as

Error Code: 53003

Request Id: c92adda5-7538-456a-b531-7444eb0f4700

Correlation Id: 31e78ece-acd1-4624-bd9f-705f9a91997e

Timestamp: 2023-10-14T05:00:49.655Z

App name: Microsoft Teams

App id: 1fec8e78-bce4-4aaf-ab1b-5451cc387264

IP address: 219.91.171.92

Device identifier: Not available

Device platform: macOS

Device state: Unregistered

This issue started as soon as I have updated OS to Mac OS Sonoma 14.0. Hence I am clueless on what else could be issue when no policy changed for my ID.

2 answers

Your answer

Answer 1

LiweiTian-MSFT 25,935 Microsoft External Staff

Hi @
Kumarabhi, Abhishek A

Could you please tell me:

Are you unable to log in to Teams after updating your Mac system?

Are other users in the organization having the same problem?

Can you log in to Teams on the web client?

If you can log in on the web client but not on the local client, try clearing the Teams cache and trying again:

User's image

You can also report to specific Outlook for Mac support team who is specialized team for Outlook for Mac related issues and bug report related scenario. This team can further check and make changes for Outlook for Mac for new OS version updates. Here is our official document: Contact support within Outlook for Mac - Microsoft Support .

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Kumarabhi, Abhishek A 0 Reputation points

2023-10-16T05:43:25.53+00:00

Are you unable to log in to Teams after updating your Mac system?---- Yes

Are other users in the organization having the same problem?-- Not sure as it's BYOD and none are using MacBook Pro.

Can you log in to Teams on the web client?-- Yes, I am able to login into Both Web Outlook and web Teams but not through App. In fact none of MS365 apps I am able to login into in Mac Book OS Sonoma 14.0.

I tried reinstalling through App Store but same issue exists. I am sure its problem with Mac OS Sonoma as another BYOD user with previous version of OS doesn't have same problem. in fact I warned him to install the new OS to avoid this problem.
LiweiTian-MSFT 25,935 Reputation points Microsoft External Staff

2023-10-16T05:53:39.67+00:00

Hi @
Kumarabhi, Abhishek A

Based on our research, this appears to be a known issue, with some users experiencing the same issue after updating to this system.

We recommend that you reinstall your system to avoid using Mac OS Sonoma 14.0.
LiweiTian-MSFT 25,935 Reputation points Microsoft External Staff

2023-10-18T08:08:48.7033333+00:00

Hi @
Kumarabhi, Abhishek A

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

Answer 2

Kumarabhi, Abhishek A 0

I will try to downgrade the OS to previous ones. However I failed to beleive if there are multiple issues like this with OS Sonoma 14.0 why till now it's not been fixed from either of the side.

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MS 365 Login error with Error code 53003 on Mac OS Sonoma 14.0

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