Microsoft Authenticator app can't verify sign in

Shamil Aliyev 0 Reputation points
2023-10-15T13:34:24.0233333+00:00

Hi,

I bought minecraft education a few months ago and after I set up my account I could access my account using email and password and did not need authenticator app. Recently I changed the password for my account and after that when I want to sign in to my account it requests to authenticate from me on the app. At the same time I want to add this account on the app so I can verify, but it asks me to verify the code in the same app which I can not. My account is school/work account. I only have verification code other than approve a request choice which also faces same problem. How I can authenticate my account and access it?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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3 answers

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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-15T13:39:26.5866667+00:00

    That's the wrong way to enable MFA. You can follow along here to manage MFA on the account.

    https://support.microsoft.com/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Dave Patrick 426.2K Reputation points MVP
    2023-10-20T21:06:26.6066667+00:00

    Sounds like you'll need the work / school admins to reset the account so a new QR code can be generated with which you can scan in and relink the authentication device to your account.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  3. Dave Patrick 426.2K Reputation points MVP
    2023-10-20T21:36:00.0066667+00:00

    Try signing on here via desktop to manage authentication devices.

    https://mysignins.microsoft.com/security-info

    otherwise you'll need to reach out to 365 global customer service here.

    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Please don't forget to close up the thread here by marking answer if the reply is helpful--