Authenticator will not add my personal outlook email account

David Ratliff II 0 Reputation points
2023-10-15T13:52:14.4+00:00

Authenticator asks me to add the code on Authenticator app but I’m trying to add the account to Authenticator.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-15T14:10:10.86+00:00

    Sounds like the steps used are the wrong way around. Try following along here.

    https://support.microsoft.com/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Dave Patrick 426.2K Reputation points MVP
    2023-10-16T23:36:05.76+00:00

    Yes, you cannot do it like that. MFA is turned on or off at the microsoft account portal. Please don't forget to close up the thread here by marking answer if the reply is helpful--

    https://account.microsoft.com/security

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