Problem with re-adding mailbox to Microsoft Outlook application

Question

Problem with re-adding mailbox to Microsoft Outlook application

Kukwiak 0

Hello,
I have the following problem.
I am using Windows 10 and the Microsoft Outlook 2019 application.
Recently, I had a problem with lack of disk space, so I deleted mailboxes and .ost files from the Microsoft Outlook app.
After this action, I can't add the mailbox to the Outlook mail client again using IMAP protocol, with POP3 protocol the problem doesn't occur.
I tried adding a mailbox from two places, the Outlook Application, where I always get an error with the note "Contact the technical team" and from the path Control Panel > Mail (Outlook) > Add mailbox, here I get the following error code: 0x80040600.
What could the problem be caused by?
How can it be solved?
I should also add that all settings are correct, I checked on another computer, the mailbox adds without a problem, disk space is also not missing.
Best Regards,
Hubert

1 answer

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Answer 1

ChristyZhang-MSFT 26,121 Microsoft External Staff

Hi @Kukwiak ,

Welcome to our forum!

I tried adding a mailbox from two places, the Outlook Application, where I always get an error with the note "Contact the technical team" and from the path Control Panel > Mail (Outlook) > Add mailbox, here I get the following error code: 0x80040600.

Considering that the Outlook profile is corrupted, it's suggested that you could try to it is suggested that you could try to create a new profile (Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

In addition, I have done research on the error code "0x80040600" and found an official document that mentioned the resolution of error code. It's suggested that you could try the troubleshooting steps. More information: Error occurs when you send or receive an email message in Outlook or Outlook Express.).

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Kukwiak 0 Reputation points

2023-10-18T08:00:41.88+00:00

Hello @ChristyZhang-MSFT,

After accessing the link you sent, I see the following entry "Content retirement" and "The content that you're looking for is now retired."

Is there any way to view the information that was there?

Best Regards,

Hubert Kukwa
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2023-10-19T08:36:36.1366667+00:00

Hi @Kukwiak ,

Thanks for your reply!

I'm sorry that the article I provided was suddenly discontinued. Have you tried the rebuild profile I mentioned earlier?
Kukwiak 0 Reputation points

2023-10-20T06:09:01.4233333+00:00

Hello ,
Yes i try to rebuild, but i got error 0x80040600.

Could the problem with re-adding be generated by the fact that somewhere there are still uncleared configuration files regarding this account?

Best Regards,
Hubert
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2023-10-23T08:41:43.9566667+00:00

Hi @Kukwiak ,

Thanks for your reply!

Are you referring to the fact that this issue recurred when creating the profile?

I noticed that this official article is accessible, and I suggest you try the steps inside to troubleshoot:
Kukwiak 0 Reputation points

2023-10-23T11:46:08.01+00:00

Hello @ChristyZhang-MSFT ,

I see there a reference to error code 0x80040600, but it does not refer to any specific actions.

On the other hand, the other methods are not helpful for my problem. Is there any other way?

Best Regards,
Hubert
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2023-10-26T09:15:57.9266667+00:00

Hi @Kukwiak ,

Thanks for your reply!

Are you referring to trying all the steps in the image above, but the error still persists?
Kukwiak 0 Reputation points

2023-10-26T10:35:06.51+00:00

Hello @ChristyZhang-MSFT ,

Exactly, I tried the options I had the possibility, and the error continues to occur. Could there be a situation where after deleting an account and then deleting the .ost file for it, something more needs to be cleared? Is it possible to manually set up a .ost file for the mailbox? The problem is only for the IMAP protocol.

Best Regards,

Hubert
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2023-10-31T08:59:47.8833333+00:00

Hello @ChristyZhang-MSFT ,

Thanks for your reply!

Could there be a situation where after deleting an account and then deleting the .ost file for it, something more needs to be cleared?

Generally, we just could delete the old profile:

Based on the above, it's suggested that you could create a new outlook profile and add the account to check if there're any differences.

Is it possible to manually set up a .ost file for the mailbox?

The .ost file is created automatically. when you configure the account in Outlook.

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Problem with re-adding mailbox to Microsoft Outlook application

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