Shutting down issue on Windows 11 system

Question

Hi All,

Recently I have been experiencing some strange issues with my computer, running Windows 11:

When I shut down or reboot windows 11, after the shutdown sequence completes the power remains on my computer but all the hardware turns off (screen is blank, keyboard and mouse LEDs turn off, etc, but the power/GPU LEDs & fans stay on) after this I have to hold the power button down to force it to complete the shutdown sequence as the reset button is not working (works in other circumstances). The system went straight to bios after I turned on the computer again by pressing the power button. I have to press F1 to go in Bios and leave bios in order to start the computer.

Please see the specs of my computer below:

System Windows 11 OEM
Security: Norton 360
Motherboard: Asus Prime Z790-A
CPU: i9-13900K - No Overlocking
Storage:

1. Samsung SSD 980 PRO 1TB - Storing System Files
2. Samsung SSD 980 PRO 2TB
3. Western Digital wd4005fzbx-00k5wb0

GPU: EVGA RTX 3070 XC3 Ultra 8GB

RAM: 64GB in total: 2 sets of G.Skill 32GB( 2X16GB) Kits DDR5 Trident Z5 RGB C36 6000 MHZ Black (F5-6000J3636F16GX2-TZ5RK -XMP enabled to 6000. (tried to disable XMP, the issue remains), tried with 1 set of 32GB kits, the issue remains)

Power Supply: EVGA Super Nova P5 850W Platinum Fully Modular Power Supply (220-P5-0850-X4)
Cooler: Noctua NH-U12A

I tried to shut it down in the safe mode and everything is fine. I have had this issue since the first day I assembled this computer. This issue doesn't happen all the time. I reinstalled Windows 11 a few times due to this issue. This issue doesn't happen all the time, the first month of win11 reinstallation it may happen only once, the second month it happens 2-3 times, the third month it happens 6-10 times, etc.

Can anyone please have a look and let me know how to resolve this issue?

Thanks in advance,

Ben

Answer 1

Hello

Is your computer branded or compatible?

If it is a brand computer, it is recommended to contact the brand supplier. If it is a compatible computer, it is recommended to replace the power supply or test the motherboard.

Also navigate to Event Viewer > Windows Logs > System > Filter Current Logs > In the "All Event IDs" text box, add the following comma separated ID numbers (41, 1074, 6006, 6005, 6008) to analyze the failure to shut down.