How do I fix Fault bucket 1985643016731374173, type 4

Question

Afternoon, one of my colleagues in the organisation, is running a design program called "Versaworks" and logged a fault call, stating it would no longer open. I looked in Event Viewer and found the entry below. Any idea how I would fix this..

Log Name:      Application
Source:        Windows Error Reporting
Date:          16/10/2023 13:24:09
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      WIG-DST-24079.intranet.wiganmbc.gov.uk
Description:
Fault bucket 1985643016731374173, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: VersaWorks.exe
P2: 6.17.0.4
P3: 64003fcc
P4: RIPController.dll
P5: 6.17.0.4
P6: 64003d16
P7: c0000005
P8: 000000000013647c
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER56E6.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5725.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5726.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5724.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5735.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_VersaWorks.exe_f240564ff3fa405dd08b60398172ada71ce5ce9a_63543c56_6d2d3455-b0e1-4e43-9906-4865c7a236d8

Analysis symbol: 
Rechecking for solution: 0
Report Id: a122451a-6291-431f-956d-6b7b99d7caef
Report Status: 268435456
Hashed bucket: bffbedebf9a52a599b8e6bcda702325d
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-10-16T12:24:09.0406150Z" />
    <EventRecordID>31101</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>WIG-DST-24079.intranet.wiganmbc.gov.uk</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1985643016731374173</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>VersaWorks.exe</Data>
    <Data>6.17.0.4</Data>
    <Data>64003fcc</Data>
    <Data>RIPController.dll</Data>
    <Data>6.17.0.4</Data>
    <Data>64003d16</Data>
    <Data>c0000005</Data>
    <Data>000000000013647c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER56E6.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5725.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5726.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5724.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5735.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_VersaWorks.exe_f240564ff3fa405dd08b60398172ada71ce5ce9a_63543c56_6d2d3455-b0e1-4e43-9906-4865c7a236d8</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>a122451a-6291-431f-956d-6b7b99d7caef</Data>
    <Data>268435456</Data>
    <Data>bffbedebf9a52a599b8e6bcda702325d</Data>
    <Data>0</Data>
  </EventData>
</Event>