Microsoft Authenticator new device

Gabriel Vinicius 0 Reputation points
2023-10-16T13:23:39.9066667+00:00

I bought a new IPhone, I have delete Microsoft Authenticator from old phone and delete all data from old phone

Now I have downloaded Microsoft Authenticator in my new phone, I have used backup to recover my accounts, It is asking a QR code, but when I login to get my QR code it is asking to approve my login using Microsoft Authenticator, I cant approve

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-16T13:26:23.49+00:00

    Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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