Microsoft Remote Desktop disconnects regularly on Mac OS Sonoma

Question

Microsoft Remote Desktop disconnects regularly on Mac OS Sonoma

Thomas Gellar 5

Upgraded Mac to MacOS Sonoma on a M1 Mac mini.

Microsoft Remote Desktop now disconnects regularly when connected to a Windows 2019 Datacenter. No problems before MacOS upgrade.

When Remote Desktop disconnects, it also affects other online apps. For example, I was on a Skype call and it disconnected when the RDP window was open.

I have updated Remote Desktop app to current version.

Any suggestions to correct this problem?

2 answers

Your answer

Answer 1

vipullag-MSFT 26,492 Moderator

Hello Thomas Gellar

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

Based on the issue description, the issue started after upgrading to MacOS Sonoma.

Are you able to connect to the Windows 2019 Datacenter at all, or does the disconnection happen immediately after connecting? Also, have you tried connecting to the Windows 2019 Datacenter from another device to see if the issue persists?

Assuming that you are able to connect to the Windows 2019 Datacenter, but the disconnection happens after a period of time, there are a few things that you can try to resolve the issue:

-Make sure that your Mac mini is connected to a stable network connection. If you're using Wi-Fi, try connecting to a wired network to see if the issue persists.

-Open the Remote Desktop app on your Mac mini, click on the "Session Options" button, and then click on the "Experience" tab. Try adjusting the settings to see if it makes a difference.

-Open the Remote Desktop app on your Mac mini, click on the "Session Options" button, and then click on the "Advanced" tab. Under the "Display" section, try disabling "Hardware acceleration" to see if it makes a difference.

-Open the Remote Desktop app on your Mac mini, click on the "Session Options" button, and then click on the "Advanced" tab. Under the "Connect from anywhere" section, click on the "Clear Cache" button to clear the Remote Desktop cache.

If none of the above steps resolve the issue, you may want to try uninstalling and reinstalling the Remote Desktop app on your Mac mini.

Hope this helps.

Thomas Gellar 5 Reputation points

2023-10-17T10:40:06.19+00:00

Hello,

I am able to connect to the datacenter. After a few minutes however, I get disconnected.
I do not see a "Session Options" button on my Remote Desktop app. I am connecting as a PC, not as a workspace.

If I delete the app and reinstall it, will my connections be retained? I have about 15 connections using different passwords and do not wish to have to re-enter them again.
vipullag-MSFT 26,492 Reputation points Moderator

2023-10-18T05:44:21.84+00:00

Hello Thomas Gellar

If you're not seeing the "Session Options" button, it's possible that you're using an older version of the Remote Desktop app. The latest version of the app should have this button. You can check for updates by opening the App Store on your Mac mini and clicking on the "Updates" tab. If there is an update available for the Remote Desktop app, you can click on the "Update" button to install it.

Regarding your connections, if you delete the app and reinstall it, your connections will not be retained. However, you can export your connections before deleting the app and then import them back after reinstalling the app.

Hope this helps.
Thomas Gellar 5 Reputation points

2023-10-18T10:45:17.6966667+00:00

I have Microsoft Remote Desktop 10.9.3, updated 2 days ago.
Exporting connections does not include passwords according to the warning I get when starting an export.
Thomas Gellar 5 Reputation points

2023-10-18T13:06:06.63+00:00

One more thing, this disconnection doesn't just affect the remote connection. It interferes with all network traffic. I have the remote connection open and a Word doc located on a local NAS drive. When the RDP is disconnected, I cannot type into the Word doc.
Thomas Gellar 5 Reputation points

2023-10-18T13:17:05.55+00:00

deleted
vipullag-MSFT 26,492 Reputation points Moderator

2023-10-18T17:13:27.1766667+00:00

Hello Thomas Gellar

Thanks for responding back with more details.

This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.
Mark W 0 Reputation points

2024-04-19T15:10:39.6933333+00:00

Did anyone find an answer? I'm experiencing the same problems on even the newest version.

Thanks

Answer 2

Thomas Gellar 5

I have found the problem affecting my system. It is that I have both ethernet and wifi running on my mac. For some reason RDC interchanges between the two causing a disconnect.
When I only have one network running, I have no problems.
Upgrading to a new MacOS automatically turned wifi on (when it was off previously) which is why I suspected it was related to the OS upgrade.

Huhu Doe 5 Reputation points

2024-10-08T09:35:17.4733333+00:00

I have the same problem. I do not use any wired ethernet connection just wifi. This problem occured after updating to sequoia. I NEVER had any connection issues with RDP on wifi. Now I lose my connection every 10-15 mins which is very annoying.

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Microsoft Remote Desktop disconnects regularly on Mac OS Sonoma

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