how do i sign into authenticator app when it needs the 2-step authenticator app to sign in ?

Storm J Almanza-Villagran 0 Reputation points

my job recently switched to google so we need the authenticator app, and it signed me out I guess for no use. so now I'm trying to sign into the authenticator app, and it says I need the code that the app gives me to sign in so what do I do??

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,664 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 426.2K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


    --please don't forget to close up the thread here by marking answer if the reply is helpful--