secure email encryption not showing in outlook desktop app for a sharemailbox

Question

Hi team,

We have sent a secure email to a shared mailbox, we are able to see the email from Outlook on the web but not on the Outlook application when going into the shared mailbox.

Thank you for your help,

Answer 1

Hi @ Jennifer ,

In my tests, I got the same result when I sent an encrypted email to a shared mailbox.

I can receive a redirect link in the Outlook client, but I can't view the message content. After clicking the link, I will be redirected to OWA to view the content of the email.

However, encrypted messages sent to the user mailbox can be viewed directly in the Outlook client.

 

Therefore, as a workaround, I recommend that you use the Open another mailbox option to open the shared mailbox in OWA to view messages.

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