MS Teams does not load: both app and browser

Question

MS Teams does not load: both app and browser

Anton Petrusev 0

Dear Community,

I have a serious issue with Teams.

Whet I try to open either an app or a browser version, nothing happens, its just either eternally loading of failed to connect.

Reinstallation did not help.

Restart did not help.

Please find screenshots and a video here: https://youtu.be/1smdZ3ofjTU

Thank you in advance!

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Answer 1

S.Sengupta 24,476 MVP

Try running Microsoft Teams as an administrator. Right-click the Teams shortcut and select "Run as administrator."

Try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.

Cached data and cookies can sometimes interfere with the loading of web applications. Clear your browser's cache and cookies, especially if you are using the web version of Microsoft Teams.

Try a different browser.

Ensure that your firewall or security software is not blocking Microsoft Teams. Check your firewall settings to allow Teams to access the internet.

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-10-18T08:20:00.5033333+00:00

@Anton Petrusev

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Anton Petrusev 0 Reputation points

2023-10-18T08:24:57.51+00:00

Hi, Thanks a lot!

I will check soon and let you know if succeeded.
Anton Petrusev 0 Reputation points

2023-10-19T14:25:28.0566667+00:00

Hi, no, it does not work at all - tried all suggested methods.

Tried to connect to the meeting through the different browser (firefox) and that's what it shows (see screen). Important is that the same notification is shown for both work and private accounts. And the call was not inside the same company.

Any other proposals maybe?

Thanks
Anton Petrusev 0 Reputation points

2023-10-19T14:27:23.3166667+00:00

Please see my repsonse for details
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-10-20T08:42:10.0466667+00:00

Hi @Anton Petrusev

Have you tried to change another device to see if it can be reproduced?
Anton Petrusev 0 Reputation points

2023-10-20T08:44:45.2933333+00:00

Not yet. Shall I try with a different PC? Or a smartphone would also be fine?
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-10-31T10:16:01.5733333+00:00

@Kenneth Ramaley

Yes.

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MS Teams does not load: both app and browser

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