comment me connecter a mon email

Question

bonjour,

je ne peux pas me connecter a mon adresse mail je n'ai plus le mot de passe et mon numéro de téléphone pour recevoir le code n'est pas le bon ? je ne sais plus les mails envoyés qu'ils me demande pour récupérer mon compte comment je doit faire ? je perd espoir après 1 mois à essayer sans succés

merci de votre aide

Answer 1

Hi @am

Welcome to our forum!

Please kindly understand only English is supported in our forum now, it's suggested that you could post your issue in English for our better research. I will try to understand your issue via machine translation, if there're any misunderstanding, please forgive me and re-edit your issue via English, thanks in advance.

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According to machine translation, you're having trouble logging into your email account, right?

To better research this question, I would like to know what is your email account type?

If it is a Outlook.com account, you can verify your account here: https://account.live.com/acsr.

Alternatively, you can use the account recovery form, which is designed to ask questions about your account that only you can answer. You need a valid email account that you can access and where we will send you information about your request.

Note: If you've turned on two-step verification, you can't recover your account this way.

Hope this helps!

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