Locked out from tennant

Joël Simons 0 Reputation points

I got a new phone and now I cannot login to my tennant anymore.

Request from authenticator app is not working and code from authenticator app is also not working.

How can i fix this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,831 Reputation points

    Hello Joel,

    You can try restoring a backup of Authenticator:

    Back up and recover account credentials in the Authenticator app


    If you do not have a backup, you will have to contact Microsoft Support (by phone):


    If this is helpful please accept answer.

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