Locked out from tennant

Joël Simons 0 Reputation points
2023-10-17T15:20:42.61+00:00

I got a new phone and now I cannot login to my tennant anymore.

Request from authenticator app is not working and code from authenticator app is also not working.

How can i fix this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,831 Reputation points
    2023-10-17T15:26:43.84+00:00

    Hello Joel,

    You can try restoring a backup of Authenticator:

    Back up and recover account credentials in the Authenticator app

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    If you do not have a backup, you will have to contact Microsoft Support (by phone):

    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2


    If this is helpful please accept answer.

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