Update windows11 cancel access to my NAS synology

max desmo 0 Reputation points
2023-10-17T17:07:30.22+00:00

Update windows11 cancel access to my NAS synology.

Windows File Explorer can not access browse to the NAS.

is someone knows how to fix it.. maybe a video ?

thank you,

Max

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Hania Lian 8,716 Reputation points Microsoft Vendor
    2023-11-07T06:30:48.19+00:00

    Hello

    Firstly, I would recommend checking if your NAS Synology is visible on your network. You can do this by opening the Command Prompt and typing "ping [NAS IP address]" (without quotes) and pressing Enter. If you receive a response, it means that your computer can communicate with the NAS.

    If the NAS is visible on your network, you can try the following steps to resolve the issue:

    1. Check if the NAS is using the latest firmware version. If not, update it to the latest version.
    2. Check if the NAS is using the latest version of the Synology Assistant software. If not, update it to the latest version.
    3. Check if the NAS is using the latest version of the SMB protocol. If not, update it to the latest version.
    4. Check if the NAS is using the correct network settings. Make sure that the IP address, subnet mask, and default gateway are correct.
    5. Check if the NAS is using the correct workgroup or domain name. Make sure that it matches the workgroup or domain name of your Windows 11 computer.
    6. Check if the NAS is using the correct user credentials. Make sure that you have the correct username and password to access the NAS.

    Best Regards,

    Hania Lian

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