azure virtual machine

Question

Hello, How are you? I just faced some problems and the system give me this message "The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:

Extension: Microsoft_Azure_Marketplace

Resource: createleadapi

Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Marketplace' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Trace ID: 8a064f32-9680-47cd-b3c5-bd4bcc420000

Correlation ID: d5d7a8dc-9c10-4ab0-884a-d23af579bbf9

Timestamp: 2023-10-17 18:12:07Z"

Answer 1

Hi @jamal shawwash

Thank you for reaching out to the Microsoft Q&A platform. I would suggest checking the below troubleshooting document that details about the error you have encountered and got solutions based on the possible causes.

https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

Please click "Accept as answer" if this helps