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A Backup failure alert has been activated

Solairaj Sundarraj 20 Reputation points
2023-10-18T04:33:18.2566667+00:00

I connected the server (agent) and our Azure account successfully, and the transfer started, but it has now been stuck on 'Generating backup metadata information and preparing the metadata VHD...' for 2days and hasn't yet sent any data.

Any advice / pointers would be greatly appreciated.

Thank you!

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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  1. Sedat SALMAN 13,345 Reputation points
    2023-10-18T07:51:17.3166667+00:00

    you can check the following link

    https://serverfault.com/questions/855917/azure-server-backup-stuck-on-generating-backup-metadata-information#:~:text=I%20have%20correctly%20connected%20the,yet%20started%20to%20transfer%20anything

    they have faced with the same problem

    and also

    you can wait upto 48 Hrs so the status can change as you can see

    https://learn.microsoft.com/en-us/answers/questions/1161650/azure-gets-stuck-on-generating-metadata4

    also you can check if your backup configuration is optimized

    https://learn.microsoft.com/en-us/azure/backup/backup-azure-troubleshoot-slow-backup-performance-issue#:~:text=The%20MARS%20agent%20can%20run,by%20scanning%20the%20entire%20volume

    finally we have a powershell script for the solution

    https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/backup/backup-client-automation.md#:~:text=To%20resolve%20this%2C%20you%20can,c1%5C%22%3EE