Error while adding existing account to Outlook on iPad

Martin Stylo Selke 25 Reputation points

I tried to install my Office 365 account on my new iPad. No issues with the Office 365 app, Word, Excel or PowerPoint. Also the Authenticator app was set up without any problems. Upon trying to add a profile in Outlook this error message appeared repeatedly:

Correlation Id: 5eeb5eaa-d14c-4f16-a14f-51f3d6627a43

DPTI: FC1C7566-0185-4134-B35B-CB7160301C4

Error Tag: 9hehw

Error Code: 0

I am not able to finalize the installation of my Office 365 account in Outlook app (and have no Administrator to ask). What do I need to do in order to get this solved?

Best regards,


A family of Microsoft email and calendar products.
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Accepted answer
  1. ChristyZhang-MSFT 21,256 Reputation points Microsoft Vendor

    Hi @Martin Stylo Selke ,

    Thanks for your reply!

    According to your description, i understand that this issue only occurs in iPad but not in iPhone or desktop, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

    Thanks for your understanding and hope your issue would be resolved soon.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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