Unable to connect to RDP - No issue with account or server

Callum Suart 0 Reputation points
2023-10-18T10:12:26.84+00:00

Hi All,

I'm hoping someone can help with a bit of a werid issue.

I have a Win10 Pro laptop that won't connect via RDP. The laptop is a fresh installation of Windows and is not connected to our domain.

We know the server is fine because other users can connect and we know the account is fine because it works on other devices.

The strange part if that if we connect to a different RDP (We currently have two seperate servers we RDP to), it works without issues. We have had the provider of the server where we are RDP'ing to to check on their end and they can't find any problems.

I have tried everything here: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/troubleshoot/rdp-error-general-troubleshooting

As well as doing DISM / SFC and no issues have been found.

When connecting, it instantly fails and display and unable to connect message. It doesn't even try for a couple of seconds first.

Any ideas on what I can try?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,824 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,303 questions
0 comments No comments
{count} votes