Issue with responsive design on D365 marketing emails in Outlook desktop app

Question

Hi,

I'm having an issue with the responsive design in D365 marketing emails. I have created an element with the "responsive design" field set to show on mobile and do not show on desktop (as shown in the attached image). However, when I do a test send to an Outlook email address, the section still shows up in the desktop app. Can anyone advise on how to fix this issue? Thank you.

Answer 1

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

According to your description, this issue is more related on Dynamics 365, it's recommended that you post a new thread in Dynamics 365 General Forum to get better support.

https://community.dynamics.com/365/f/dynamics-365-general-forum

Thanks for your understanding. Have a nice day!

Best regards,

Simon

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