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automatic password reset

Em Mangahas 1 Reputation point
2020-10-26T16:27:19.863+00:00

I bought my Laptop exactly a week ago. Yesterday it started prompting that my Microsoft account (@ outlook) password was changed but i did no changes at all. I bought the Microsoft Office Package and created a new account for it now and everything worked fine until yesterday.

Website is asking me to verify my account but sadly i did not purchase online so it doesnt have my card, nor did it have any email interactions, and recent password changes. I do not know what to do, i have to use my office but i cant because it keeps prompting that i should enter the "new" password.

I legally bought a Lifetime Suite. Should this be happening?????

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Emi Zhang-MSFT 30,196 Reputation points Microsoft External Staff
    2020-10-27T08:27:25.133+00:00

    Hi @Em Mangahas ,
    Did you mean your Microsoft account password is changed automatically and you cannot login?

    If yes, please refer to this support article:
    https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

    If my understanding is incorrect, please provide more information about this question and the screenshot about error message here.

    If the response is helpful, please click "Accept Answer" and upvote it.
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