No puede acceder a un dominio

Question

Hola buenas tardes,

Tengo un problema grave. Intenté recupear una contraseña, y cuando doy para iniciar sesión, aparece un codigo de 2 digitos, para aceptar en el Microsoft Authenticator. Abró la aplicación, y este no aparece. Lo he intentado mil veces, y no aparece nada. Como lo hago para acceder, ya que si no es a través del Authenticator, no me deja avanzar de otra forma. Estoy desesperado, porque desde esta cuenta controlo la organización. ¿Como puedo contactar con un técnico de microsoft para solucionar el problema?

Gracias.

Answer 1

You've asked in English language forums so responses here should be in English.

You didn't say what led up to this issue. New phone, authenticator reinstalled? If so you can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is only turned on or off at the service provider end.

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