Global Address List in Outlook is not showing up

Question

Global Address List in Outlook is not showing up

OSora-6609 0

ExchangeServer 2019, AD server was built separately and Office 365 was installed on PC terminals.

I was able to create a mailbox and start Outlook safely,

The Global Address List is not displayed from the Address Book. (No problem in the environment verified in advance * AD and ExchangeServer live together)

When I try to download the address book, an error (0x801901F4) is displayed and I cannot download it.

I checked the following folder in ExchangeServer, but there was no log.

Get-OfflineAddressBook

エラー

エラーコード

C:Program Files¥Microsoft¥Exchange Server¥V15¥Logging¥OABDownload

In addition, the OABGeneratorLog and OABGeneratorlogSimpleLog folders were not configured.

Should I change the settings somewhere?

2 answers

Your answer

Answer 1

Kael Yao 37,746 Moderator

Hi @Otani, Sora/大谷蒼空,

Please run the following cmdlet in Exchange Management Shell on Exchange server to have a check if the system mailbox responsible for OAB generation is present or missing in the environment:

Get-Mailbox -Arbitration

Example:

This mailbox SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c} is responsible for generating OABs.

If this mailbox is missing, please follow the steps in this link to recreate it:

Re-create the Microsoft Exchange organization mailbox for OABs

If you can see this mailbox, please have a check of this path on Exchange server to see if you can see a folder named with guid:

%ExchangeInstallPath%ClientAccess\OAB (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB)

Example:

If there isn't such folder or the Date modified time is long time ago, please run the following cmdlet in Exchange Management Shell:

Get-OfflineAddressBook | Update-OfflineAddressBook

Then have a check if the folder is created or updated.

Meanwhile, check the application log in event viewer on the Exchange server for Event ID 17001-17004.

If you can see the folder and Event 17001 and 17002 on Exchange, please retry downloading the folder in Outlook.

If the issue persists, please check the url of the OAB virtual directory on Exchange server.

Example (in Exchange Admin Center>servers>virtual directories):

Make sure these urls are in the format of https://<server name>/OAB and accessible by Outlook client.

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OSora-6609 0 Reputation points

2023-10-19T09:57:53.9733333+00:00

Thank you very much for your kindness

I ran Get-Mailbox -Arbitration

But there was no content in C:Program FilesMicrosoftExchange ServerV15ClientAccessOAB

That's why I ran the "Get-OfflineAddressBook | Update-OfflineAddressBook" that I was taught.

I still got the same error
OSora-6609 0 Reputation points

2023-10-19T10:01:43.76+00:00

Logging> OABDownload is empty. Why?
Kael Yao 37,746 Reputation points Moderator

2023-10-20T02:11:13.5366667+00:00
Edited:

I can now see the uploaded images.

Thanks for the update!

Since the log folder is empty, which may indicate there wasn't any OAB download request from Outlook.

And from the third image the guid folder does not exist.

Would it create a guid folder after you run this cmdlet?

Get-OfflineAddressBook | Update-OfflineAddressBook

If not, please have a check of the application log for Event 17001-17004 as mentioned in my former reply.

Besides, please also run a Test E-mail Autoconfiguration from Outlook and check the OAB url in the result.

How to run Test E-mail Autoconfiguration: https://answers.microsoft.com/en-us/msoffice/forum/all/mailboxes-test-e-mail-autoconfiguration/19f9c90a-4640-46c4-a574-dbec29bdb8ba

Example:
OSora-6609 0 Reputation points

2023-10-20T02:36:53.73+00:00

Sorry.

Can you see the image?

OABSite is no problem
Kael Yao 37,746 Reputation points Moderator

2023-10-20T02:50:48.21+00:00
I can now see the images correctly.

Thanks for the update.

Does the guid folder now exist on Exchange server?

Path: %ExchangeInstallPath%ClientAccess\OAB (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB)

If it still does not exist even after you ran this cmdlet:

Get-OfflineAddressBook | Update-OfflineAddressBook

Please search for Event 17001,17002,17003,17004 in the application log in event viewer on Exchange server.
OSora-6609 0 Reputation points

2023-10-20T02:52:07.6433333+00:00

Yesterday, Get-OfflineAddressBook | I've run Update-OfflineAddressBook

I've checked the folder

Some files had been created
Kael Yao 37,746 Reputation points Moderator

2023-10-20T02:56:12.8633333+00:00

It seems the OAB folder is generated successfully.

Does the guid of the folder on Exchange server match the guid in the Test E-mail Autoconfiguration result?

In this case it should be d88d4cfa-d56d-4083-90db-b23bdce94928:
OSora-6609 0 Reputation points

2023-10-20T03:02:33.7566667+00:00

I checked the GUID and it was correct.
OSora-6609 0 Reputation points

2023-10-20T03:06:09.49+00:00

I checked the GUID and it was correct.
Kael Yao 37,746 Reputation points Moderator

2023-10-20T03:28:57.4433333+00:00

Do you have other Exchange servers in the environment?

Please try migrating the system mailbox (SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}) to another database and see if it helps with this issue.

And do you have other connection issues with Outlook?

For example, cannot send/receive emails, or get pop-up windows saying "certificate is not trusted"?
OSora-6609 0 Reputation points

2023-10-20T04:06:25.9466667+00:00

There is no other ExchangeServer

There is no problem sending and receiving emails in Outlook

I just can't open my address book

ExchangeServer have 130 mailboxes.

Is it because it is a Free license?
OSora-6609 0 Reputation points

2023-10-20T04:07:44.3266667+00:00

Outlook and ExchangeServer is Free license
Kael Yao 37,746 Reputation points Moderator

2023-10-20T05:30:50.1866667+00:00
License may not be the cause of this issue.

Have you tried migrating the system mailbox to another database?

If it still doesn't work, please try creating a new OAB and assign it to the mailbox configured in Outlook.

1.create a new OAB in Exchange Management Shell:

New-OfflineAddressBook -Name "newOAB" -AddressLists "\Default Global Address List" -VirtualDirectories $Null -GlobalWebDistributionEnabled $True

2.update the new OAB

Update-GloabalAddressBook newOAB

3.assign the new OAB to the mailbox in Outlook

Set-Mailbox -Identity ******@domain2.com -OfflineAddressBook newOAB

4.retry downloading OAB in Outlook

If it still doesn't work for you, please switch Outlook to online mode and see if you can open the address book.

How to (turn off the cached mode): Turn on Cached Exchange Mode
Kael Yao 37,746 Reputation points Moderator

2023-10-24T02:47:13.3733333+00:00

Hi @OSora-6609

I am writing here to confirm with you how thing going now?

Please let us know if you would like further assistance.
OSora-6609 0 Reputation points

2023-10-24T04:16:27.2066667+00:00

Sorry for the delay.

I tried 1~4 to no avail.

I got the same error as the first one.
Kael Yao 37,746 Reputation points Moderator

2023-10-24T05:43:40.7333333+00:00

Thanks for the update!

I noticed that you also mentioned "The Global Address List is not displayed from the Address Book. (No problem in the environment verified in advance * AD and ExchangeServer live together)".

Do you mean you cannot see the Global Address List even if in Outlook online mode?

If yes, when you open it will you receive any error messages in a pop-up window?

Besides, can you clarify on "(No problem in the environment verified in advance * AD and ExchangeServer live together)"?

Did you migrate from a previous Exchange server (installed on AD server/Domain Controller) to the current Exchange 2019 server?
OSora-6609 0 Reputation points

2023-10-25T10:12:37.96+00:00

Sorry for the late contact

I'm too busy to try

Can I contact you if there is any movement again?
Kael Yao 37,746 Reputation points Moderator

2023-10-26T00:11:10.1466667+00:00

Yes please feel free to post back if there is any update.
OSora-6609 0 Reputation points

2023-10-26T04:18:06.3166667+00:00

Thank You！！！！！

Answer 2

OSora-6609 0

deleted。。。。。。。

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Global Address List in Outlook is not showing up

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