Microsoft Authenticator App not usable - No other administrator

Question

Microsoft Authenticator App not usable - No other administrator

Philip 0

Hey together.

I lost my phone where the Microsoft Authenticator is installed. Unfortunately i am not able to login to the O365 environment for my non-profit organization (not the one from where i am posting right now).

As i am the only administrator for this organization we cannot use anything right now.

Is there a possibility for changing the Authenticator app to another smartphone without having access to the old one? Or can we change to another MFA process? Via another mail maybe?

I already tried with different phone numbers to reach someone from the Microsoft support, but every automatic answer is telling me to reach for support via some online portal. It is an awful support until now, to be honest...

Best regards,

Philip

3 answers

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Answer 1

Anonymous

Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can scan in and relink the authentication device to your account.

If you are the admin then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to close up the thread here by marking answer if the reply is helpful--

Philip 0 Reputation points

2023-10-19T13:03:16.5466667+00:00

I am the admin. As I already wrote in the first post.

Via this "hotline" i was forwarded to the microsoft.com/oas which told me to reach out to the hotline again. Then I tried to write a question to the Support forum. But there they forwarded me to this learn.microsoft site here. And now you are telling me to go back to the start. So i don't think that i will do the circle once again.

I need some human support which can help me from Microsoft side. But i think it is nearly impossible to get some help from their side.

Answer 2

Anonymous

An account admin will need to reset the account. We here in forums cannot fulfill that request. Your only hope is contacting microsoft. Please don't forget to close up the thread here by marking answer if the reply is helpful--

https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Philip 0 Reputation points

2023-10-19T13:37:09.21+00:00

I want to contact Microsoft. But there is no possibility without having access to the account. I hope that someone here has an idea how i can get back in the account or how i can get contact to a human at the Microsoft support who can help me.

Answer 3

Anonymous

Also try using the Get Help app here to chat online with someone by clicking link

then "Windows", then underneath "home support" click on Get support in the Get Help Windows app

--please don't forget to close up the thread here by marking answer if the reply is helpful--

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Anonymous

2023-10-22T11:51:55.7033333+00:00

Please don't forget to close up the thread here by marking answer if the reply is helpful--
Philip 0 Reputation points

2023-10-23T07:17:31.55+00:00

The reply is not helpful. When i go to the Windows task, there is no information about the Get help Windows app. When i go to Microsoft 365 tab i can click the button for the help app, but nothing happens. Also no popup is blocked or anything.

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Microsoft Authenticator App not usable - No other administrator

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