Attachments not showing in Approvals in Teams

Darcy Bear 405

When creating an approval and sending it, the recipients do not see any attachments. When looking at my approval history, those attachments are now gone. Not using Power Automate or a flow, just opening Approvals and creating a new request.

I have reinstalled Teams and also clicked on the new Teams(work or school) version, the same issue. Tried sending from the browser version also. Tried various file types. Tried sending a link, and uploading it from OneDrive and computer.

When sending an approval inside an existing Teams chat, the attachment shows for about a second then disappears.

Gotingco Julius / ジュリウスゴティンコ 20 Reputation points

2023-10-24T04:08:45.41+00:00

Commenting to say we have same issue. I'm following this thread to check for solution.
Mathilda 80 Reputation points

2023-10-25T03:12:44.3233333+00:00

same issue. Following this thread.
Siti Khadijah Jamil 10 Reputation points

2023-10-25T05:04:35.03+00:00

same issue here. from Malaysia
Manager I.T 10 Reputation points

2023-10-25T08:07:53.8966667+00:00

We are also facing the same issue. I am not able to see attachments in approvals not only new approvals but all approvals in already processed are missing attachments. Please let me know its solution.
Anees-ur-Rehman 10 Reputation points

2023-10-25T09:00:14.8466667+00:00

I also found the same issue across our organization, the attachments are not available. We made the set up directly through the Approval app in the teams without working through power automate. Please suggest if someone has found a solution.
MJQ1 10 Reputation points

2023-10-25T09:54:04.7033333+00:00

I am also seeing this error
Hunter, Sam 0 Reputation points

2023-10-25T11:52:40.67+00:00

Also seeing and following
MJQ1 10 Reputation points

2023-10-25T15:08:36.0333333+00:00

I've just noticed I can see attachments on approvals before 28th February 2023 - not sure if they have just come back or those ones had not disappeared
Muhammad Fadhil Mohd Yusof 5 Reputation points

2023-10-26T01:46:16.78+00:00

Same issues here, we still cannot review link, file attachment
Adrian Murariu 0 Reputation points

2023-10-26T10:51:31.3133333+00:00

the same issue today October 26, 2023 @Microsoft - are you with us?
Paul Measures 0 Reputation points

2023-10-26T14:43:12.9233333+00:00

We have same here in our organisation in UK same as people are seeing above. Not good :-(
Mickey Tran 0 Reputation points

2023-10-27T00:29:29.5633333+00:00

also seeing the issue still!
Bryan Marjes 5 Reputation points

2023-10-27T05:30:28.9133333+00:00

We also have the same issue from Philippines. Hopefully they can fix it as soon as possible because all the attachment in approvals are very important.
Dina 0 Reputation points

2023-10-27T16:41:03.8666667+00:00

also experiencing this issue in Canada & USA; following
Nicolas Brugnolo 5 Reputation points

2023-10-27T20:54:17.4566667+00:00

Same problem in Brazil, following this thread.
roshan s 0 Reputation points

2023-10-30T09:46:08.24+00:00

Users having the same issue from India.
Niklas Stiens | stiens.de 0 Reputation points

2023-10-30T15:53:38.51+00:00

Same in Germany
Brian Nguyen 0 Reputation points

2023-10-31T03:30:00.84+00:00

Same issue, from Vietnam
Samer Kovacs 0 Reputation points

2023-10-31T04:08:17.2333333+00:00

We are having the same issue.
Emes Ops | Viet Bui 0 Reputation points

2023-10-31T06:11:46.55+00:00

same issue, from Vietnam

22 answers

Mathilda 80 Reputation points

2023-10-27T02:32:49.2466667+00:00

Hi @Darcy Bear , I managed to solve this issue by following the instructions in this notice as attached below sent to our Company's Admin Center. You can try and see if it works for you.
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14 people found this answer helpful.
rene liu 5 Reputation points

2023-10-27T02:52:28.2233333+00:00

Hi Mathilda,

Already try to update MS Flow Approval but the attachment still disappear and all the previous attachment still disappear.

Thanks,

Mike Luxford 0 Reputation points

2023-10-27T03:00:53.0966667+00:00

Thanks Mathilda - that's worked for us!

Mathilda 80 Reputation points

2023-10-27T03:06:50.1566667+00:00

Hi @rene liu

For all previous submissions, the attachments will still not appear, but all new submissions will be able to show the attachments. If you'd like to access the attachments from the previous submissions, you can still access them by going to your OneDrive > My Files > Approvals Document.

rene liu 5 Reputation points

2023-10-27T03:12:11.24+00:00

Dear Mathilda,

After i update the new submissions of attachment also not show.

Thanks.

Mike Luxford 0 Reputation points

2023-10-27T03:14:20.24+00:00

You might need to wait 10 to 15 mins - it took a bit for the update to install, but after that our attachments and other details in approvals appear to be showing...

rene liu 5 Reputation points

2023-10-27T06:26:54.3566667+00:00

Dear Mike & Mathilda,

Yes now is work. Thanks.

Matt76 0 Reputation points

2023-10-27T07:18:31.7033333+00:00

looks like it fixed it for us. thanks.

(i wonder why we don't get notifications of available updates tho..)

MJQ1 10 Reputation points

2023-10-27T09:19:24.89+00:00

This took a while but is working now after I updated the Microsoft Flow Approvals. Thanks very much!

Earl Belshaw 0 Reputation points

2023-10-27T09:40:13.54+00:00

Hi Matilda - amazing thanks I can now see them again!

Mohammad Karim 0 Reputation points

2023-10-30T05:10:39.6166667+00:00

Thank you

Mathilda

My issue is solved with your solution

Niklas Stiens | stiens.de 0 Reputation points

2023-10-31T08:16:16.56+00:00

Works for me. But it takes one night until the attachments are visiable in teams.

9PoL 0 Reputation points

2023-10-31T09:25:59.8933333+00:00

Thank Mathilda

9:45 AM - Update Microsoft Flow Approvals
11:00 AM - Attachment not show
02:00 PM - ??
04:00 PM - My issue is solved

Wolff & Häcker Finanzconsulting 0 Reputation points

2023-10-31T09:30:33.1933333+00:00

Unfortunately, I can't install the update. It alway shows an error.

MA 0 Reputation points

2023-10-31T09:36:33.71+00:00

Problem solved! yesterday the update was made, today i tested it. Attachments are displayed again.

Brian Nguyen 0 Reputation points

2023-10-31T09:49:42.3533333+00:00

Thanks Mathilda, i followed your instructions and it works for us

Siti Khadijah Jamil 10 Reputation points

2023-11-01T00:37:25.8466667+00:00

Thanks Mathilda. Working fine now. Have to wait for the next day after the update.

Daniel Nutbeij 0 Reputation points

2023-11-01T15:08:02.2466667+00:00

Thank you Mathilda, this solutions worked for us.

Eugenio Lauro 0 Reputation points

2023-11-01T15:15:43.2666667+00:00

It worked for us too

Els L 0 Reputation points

2023-11-03T07:39:03.3833333+00:00

Thank you for this Mathilda, this indeed solves the issue.

This message cannot be found in our Message Center, so thanks for sharing it here.

Anees-ur-Rehman 10 Reputation points

2023-11-03T08:54:34.4266667+00:00

this has resolved our issue in Rwanda. we are good to go. thanks

Ann Austria 0 Reputation points

2023-11-29T15:56:11.4766667+00:00

thanks for this! it worked for us :)
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Mike John Villela 25 Reputation points

2023-10-26T01:49:33.1233333+00:00

Lodge a case with Microsoft and they are working on this known issue. They will release an update on Oct 30th.

Once I heard back from them regarding release update. I will update this forum.
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5 people found this answer helpful.
Nicolas Brugnolo 5 Reputation points

2023-10-28T13:05:32.37+00:00

Waiting on the update

Mak, Weininee 0 Reputation points

2023-10-30T03:57:42.28+00:00

waiting on update

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Stuart Smith 5 Reputation points

2023-10-31T11:56:46.3266667+00:00

Still having this issue, has there been any response from MS?
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Edwin Yulianto 5 Reputation points

2023-10-25T02:21:01.4266667+00:00

Same issue with my clients in Indonesia.
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1 person found this answer helpful.
Anees-ur-Rehman 10 Reputation points

2023-10-25T09:06:43.4533333+00:00

same issue
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Tam, Ngo Duy 5 Reputation points

2023-10-26T04:18:30.2966667+00:00

Hi,

We have the same issue until now, Almost the files have been attached in last approval request disappear. Could you please support how to get back those files.

Thanks,
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1 person found this answer helpful.
Mike John Villela 25 Reputation points

2023-10-26T04:21:56.9066667+00:00

Those files are saved in the requestor's personal Microsoft OneDrive.

Tam, Ngo Duy 5 Reputation points

2023-10-26T04:29:46.3066667+00:00

Thanks Mike John Villela,

Some of approvers ask me how they can see those files (the files have been sent to them before)

Mike John Villela 25 Reputation points

2023-10-26T05:29:38.6533333+00:00

Basically, they need to ask the requestor to check their OneDrive. They can check it by the date modified and the date approval submitted.
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LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-10-20T02:22:46.5933333+00:00

Hi @
Darcy Bear

This may be due to a temporary issue with Teams. As a solution please try:

Go to Power Platform Admin Center (admin.powerplatform.microsoft.com)

1.

2.

3.

4.

5.

If this solution does not resolve the issue, try using PowerAutomate to send for approval.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Darcy Bear 405 Reputation points

2023-10-20T14:26:59.0566667+00:00

That was already set when I had trouble the last time with approvals. I thought it might be related to this: Microsoft Dataverse - Information about Attachment entity security upgrades

MC681831 · Published Oct 16, 2023.

Message Summary

We are updating our security policies for the Attachment entity within Dataverse. This update will change how the RetrieveMultiple operation functions for users within your organization.

How does this affect me?
Over the coming months, we will be introducing a new Attachment security feature which will impact how the RetrieveMultiple operation works for the Attachment entity. When the RetrieveMultiple operation is performed, the system will now check the user's access level on the parent Activity entity record and will return the attachment only if the user has read access for the parent entity record.

What action do I need to take?
You will need to provide read access to any users who utilize the RetrieveMultiple operation on the associated parent Activity entity.

After the Attachment security feature has been enabled, it can be disabled by admins within the Power Platform Admin Center by performing the following steps:

From the Power Platform Admin Center select Environments, then select the Environment Name.

Select Settings, then Features.

The Attachment Security toggle can be found at the bottom of the page.

If the toggle is not visible in the Power Platform Admin Center, it indicates that the Attachment Security feature is not yet enabled in your organization.

The last line says if the toggle isnt there then this isnt applied yet? I didnt find a toggle there at least so maybe this isnt affecting anything.

LiweiTian-MSFT 21,615 Reputation points Microsoft Vendor

2023-10-23T06:31:58.2666667+00:00

Hi @
Darcy Bear

We will conduct further research and testing on your problem, and if there is a better solution, we will contact you as soon as possible.
Thank you for your understanding and support.

Jim Trickett 5 Reputation points

2023-10-23T20:13:57.1433333+00:00

The change to System Job was previously required to allow attachments to be sent and it worked fine for a few days. This latest issue is different, in that attachments can seemingly be added and send fine but then they don't show up for anyone.
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Attachments not showing in Approvals in Teams

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