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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 84%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
from time to time, images packed with sysprep freeze on "Please wait" when installing the OS (after reboot, the installation continues properly), logs in the directory "windows\panther\unattenGC\setupact.txt " with a normal installation and with a problematic one are identical, how to find the cause of the problem without rolling back?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Hello,
When looking at the setupact.log, can you identify when the freeze occurs by checking the time stamps in the log file? Look for jumps in the time to identify the freezes. Not sure if it still exists but see if you can open a CMD prompt by hitting shift-F10 when the machine freezes and check the log file if the cmd prompt still opens.
See this link :
Can you add this option when you run setup /DiagnosticPrompt ?
This enables the Shift-F10 during setup so you can examine the log files
Yes, in setupact.log I see a message that opens automatically after loading the setupcomplete.cmd script, after which the lines appear: "OOBE Monitor event received: 100" or "OOBE Monitor event received: 101". And logs stop before reboot.
/DiagnosticPrompt and /CopyLogs don't work in WinPE
2023-10-31 11:33:37, Info [msoobe.exe] Ending OOBE
2023-10-31 11:33:37, Info [msoobe.exe] ----------------------------------------------------------
2023-10-31 11:33:37, Info [oobeldr.exe] OrchestrateUpdateImageState: Updating image state from [IMAGE_STATE_UNDEPLOYABLE] --> [IMAGE_STATE_COMPLETE]
2023-10-31 11:33:37, Info [oobeldr.exe] OOBELdr.exe exiting with code [0x0]...
2023-10-31 11:33:37, Info [windeploy.exe] Process exited with exit code [0x0]
2023-10-31 11:33:37, Info [windeploy.exe] Publishing WNF notification to indicate OOBE completion
2023-10-31 11:33:37, Info [windeploy.exe] OrchestrateWnfPublishOobeCompletion: Publishing WNF event for OOBE completion; OOBE completion flag = TRUE
2023-10-31 11:33:37, Info [windeploy.exe] Client OS detected.
2023-10-31 11:33:37, Info [windeploy.exe] RunUserProvidedScript: Found script at [C:\Windows\Setup\Scripts\SetupComplete.cmd]; executing with UI hidden...
2023-10-31 11:33:43, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-10-31 11:36:43, Info [taskhostw.exe] OOBE Monitor timer expired for event: 100
2023-10-31 12:10:48, Info [svchost.exe] Enter WinReIsWimBootEnabled
2023-10-31 12:10:48, Info [svchost.exe] Parameters: pszWinDir: NULL
2023-10-31 12:10:48, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
2023-10-31 12:10:52, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-10-31 12:10:53, Info [taskhostw.exe] OOBE Monitor event received: 101
2023-10-31 12:10:55, Info [taskhostw.exe] OOBE Monitor event received: 102
2023-10-31 12:11:01, Info [taskhostw.exe] OOBE Monitor event received: 103
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\1049\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\1049\oobe.xml with hr=0x80070003
2023-10-31 12:11:09, Info [CloudExperienceHostBroker.exe] Opting in to IncludeDriverSets
2023-10-31 12:11:09, Info [CloudExperienceHostBroker.exe] CZDPTask setting OOBE_GLOBAL_SETTING_ZDPSTATUS ZDP_Scanning.
These are all errors:
29: 2023-10-31 11:33:00, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
75: 2023-10-31 11:33:24, Info [MUIUNATTEND.EXE] Unattended setting "UILanguageFallback" could not be found. error:(2). Ignoring.
297: 2023-10-31 11:33:29, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
618: 2023-10-31 11:33:31, Info [msoobe.exe] CheckRegKey Reg get value (PushButtonReset) failed. with error 0x2
709: 2023-10-31 11:33:37, Warning [msoobe.exe] WinReGetGroupPolicies failed with error code 0x2
710: 2023-10-31 11:33:37, Warning [msoobe.exe] NOTE: overwrite error code 0x2 because it is not critical
719: 2023-10-31 11:33:37, Info [msoobe.exe] Exit WinReSetRecoveryAction return value: 1, last error: 0x0
752: 2023-10-31 12:10:48, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
767: 2023-10-31 12:11:11, Error [CloudExperienceHostBroker.exe] Failed to end completed WU ZDP search [hr=0x80072EE6]
I'm assume that at event 100, there must be some action, but that does not happen for some reason.
any ideas where else to look?
Hello ,
What is in the oobe.xml file?
Is there any other files at this location? C:\Windows\system32\oobe\info\
I use Autounattend.xml if I use it, then the log is:
2023-10-31 11:33:37, Info [msoobe.exe] Ending OOBE
2023-10-31 11:33:37, Info [msoobe.exe] ----------------------------------------------------------
2023-10-31 11:33:37, Info [oobeldr.exe] OrchestrateUpdateImageState: Updating image state from [IMAGE_STATE_UNDEPLOYABLE] --> [IMAGE_STATE_COMPLETE]
2023-10-31 11:33:37, Info [oobeldr.exe] OOBELdr.exe exiting with code [0x0]...
2023-10-31 11:33:37, Info [windeploy.exe] Process exited with exit code [0x0]
2023-10-31 11:33:37, Info [windeploy.exe] Publishing WNF notification to indicate OOBE completion
2023-10-31 11:33:37, Info [windeploy.exe] OrchestrateWnfPublishOobeCompletion: Publishing WNF event for OOBE completion; OOBE completion flag = TRUE
2023-10-31 11:33:37, Info [windeploy.exe] Client OS detected.
2023-10-31 11:33:37, Info [windeploy.exe] RunUserProvidedScript: Found script at [C:\Windows\Setup\Scripts\SetupComplete.cmd]; executing with UI hidden...
2023-10-31 11:33:43, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-10-31 11:36:43, Info [taskhostw.exe] OOBE Monitor timer expired for event: 100
2023-10-31 12:10:48, Info [svchost.exe] Enter WinReIsWimBootEnabled
2023-10-31 12:10:48, Info [svchost.exe] Parameters: pszWinDir: NULL
2023-10-31 12:10:48, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
2023-10-31 12:10:52, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-10-31 12:10:53, Info [taskhostw.exe] OOBE Monitor event received: 101
2023-10-31 12:10:55, Info [taskhostw.exe] OOBE Monitor event received: 102
2023-10-31 12:11:01, Info [taskhostw.exe] OOBE Monitor event received: 103
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\1049\oobe.xml with hr=0x80070003
2023-10-31 12:11:08, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\1049\oobe.xml with hr=0x80070003
2023-10-31 12:11:09, Info [CloudExperienceHostBroker.exe] Opting in to IncludeDriverSets
2023-10-31 12:11:09, Info [CloudExperienceHostBroker.exe] CZDPTask setting OOBE_GLOBAL_SETTING_ZDPSTATUS ZDP_Scanning.
These are all errors:
Windows Command PromptCopy
29: 2023-10-31 11:33:00, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0 75: 2023-10-31 11:33:24, Info [MUIUNATTEND.EXE] Unattended setting "UILanguageFallback" could not be found. error:(2). Ignoring. 297: 2023-10-31 11:33:29, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0 618: 2023-10-31 11:33:31, Info [msoobe.exe] CheckRegKey Reg get value (PushButtonReset) failed. with error 0x2 709: 2023-10-31 11:33:37, Warning [msoobe.exe] WinReGetGroupPolicies failed with error code 0x2 710: 2023-10-31 11:33:37, Warning [msoobe.exe] NOTE: overwrite error code 0x2 because it is not critical 719: 2023-10-31 11:33:37, Info [msoobe.exe] Exit WinReSetRecoveryAction return value: 1, last error: 0x0 752: 2023-10-31 12:10:48, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0 767: 2023-10-31 12:11:11, Error [CloudExperienceHostBroker.exe] Failed to end completed WU ZDP search [hr=0x80072EE6]
If I don't use Autounattend.xml , then the log is:
2023-11-01 15:36:43, Info [windeploy.exe] Client OS detected.
2023-11-01 15:36:43, Info [windeploy.exe] RunUserProvidedScript: Found script at [C:\Windows\Setup\Scripts\SetupComplete.cmd]; executing with UI hidden...
2023-11-01 15:36:49, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-11-01 15:39:50, Info [taskhostw.exe] OOBE Monitor timer expired for event: 100
2023-11-01 15:41:16, Info [svchost.exe] Enter WinReIsWimBootEnabled
2023-11-01 15:41:16, Info [svchost.exe] Parameters: pszWinDir: NULL
2023-11-01 15:41:16, Info [svchost.exe] Exit WinReIsWimBootEnabled returns 0 with last error: 0x0
2023-11-01 15:41:18, Info [taskhostw.exe] OOBE Monitor task background thread started
2023-11-01 15:41:21, Info [taskhostw.exe] OOBE Monitor event received: 101
2023-11-01 15:41:24, Info [taskhostw.exe] OOBE Monitor event received: 102
2023-11-01 15:41:30, Info [taskhostw.exe] OOBE Monitor event received: 103
2023-11-01 15:41:40, Info [taskhostw.exe] OOBE Monitor event received: 104
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] CommitRegion 203
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Calling SetUserLanguages for paired locale ru-RU
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Start copy locale settings for "ru-RU" to default/system/new user account.
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Succeed in copying locale settings for "ru-RU" to default/system/new user account.
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] System locale is already "ru-RU". There is no need to set the system locale.
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\oobe.xml with hr=0x80070003
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\oobe.xml with hr=0x80070003
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\oobe.xml with hr=0x80070003
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\1049\oobe.xml with hr=0x80070003
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\1049\oobe.xml with hr=0x80070003
2023-11-01 15:42:04, Info [CloudExperienceHostBroker.exe] Set time zone to [Russian Standard Time]
2023-11-01 15:42:25, Info [CloudExperienceHostBroker.exe] CommitKeyboards, primary keyboard: 0419:00000419
2023-11-01 15:42:25, Info [CloudExperienceHostBroker.exe] CommitKeyboards, additional keyboards: 0409:00000409
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] CommitKeyboards, locale keyboard: 0419:00000419;0409:00000409
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\oobe.xml with hr=0x80070003
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\oobe.xml with hr=0x80070003
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\oobe.xml with hr=0x80070003
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\1049\oobe.xml with hr=0x80070003
2023-11-01 15:42:26, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\1049\oobe.xml with hr=0x80070003
2023-11-01 15:42:27, Info [CloudExperienceHostBroker.exe] Opting in to IncludeDriverSets
2023-11-01 15:42:27, Info [CloudExperienceHostBroker.exe] CZDPTask setting OOBE_GLOBAL_SETTING_ZDPSTATUS ZDP_Scanning.
2023-11-01 15:42:28, Info [CloudExperienceHostBroker.exe] ISearchCompletedCallback::Invoke called
2023-11-01 15:42:28, Info [CloudExperienceHostBroker.exe] Wait result from WU ZDP Search: 0X1
2023-11-01 15:42:28, Error [CloudExperienceHostBroker.exe] Failed to end completed WU ZDP search [hr=0x80072EE6]
2023-11-01 15:42:28, Info [CloudExperienceHostBroker.exe] CZDPTask setting OOBE_GLOBAL_SETTING_ZDPSTATUS ZDP_Finished.
2023-11-01 15:43:21, Info [CloudExperienceHostBroker.exe] Not setting autologon since this is an upgrade or the machine is domain-joined.
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting Enabled value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting SensorPermissionState value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting Status value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting LocationSyncEnabled value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - Leaving default state in place for HasAccepted value
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting Enabled value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting AllowTelemetry value to (3)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - Leaving default state in place for ShowedToastAtLevel value
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting TailoredExperiencesWithDiagnosticDataEnabled value to (1)
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting location capability to value Allow via CAM succeeded
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - Leaving default state in place for (null) value
2023-11-01 15:43:34, Info [CloudExperienceHostBroker.exe] ProtectPC Task - setting Telemetry to value enabled via custom commit function succeeded with 0x0
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\oobe.xml with hr=0x80070003
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\oobe.xml with hr=0x80070003
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\oobe.xml with hr=0x80070003
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\default\1049\oobe.xml with hr=0x80070003
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] Failed to load oobe.xml file at C:\Windows\system32\oobe\info\203\1049\oobe.xml with hr=0x80070003
2023-11-01 15:43:49, Info [CloudExperienceHostBroker.exe] OEM registration: No title found - skipping any further oobe.xml OEM registration processing.
2023-11-01 15:43:50, Info [CloudExperienceHostBroker.exe] UserOOBEController::Exit() started [1]
2023-11-01 15:43:50, Info [taskhostw.exe] OOBE Monitor event received: 999
2023-11-01 15:43:50, Info [CloudExperienceHostBroker.exe] Clearing Auto-logon values per request
I don't use oobe.xml
C:\Windows\system32\oobe\info\ the directory does not exist
I found a solution to the problem, the first time an image is created through sysprep, the folder "$GetCurrent" is created. But during updates, this folder is sometimes deleted, which leads to errors in running scripts to complete the installation.
It is necessary to copy this folder from the "old" or other image to the problematic image.