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Windows 2004 Update stuck at 49% or complete failure if it gets passed said percentage

Brandon Ram 1 Reputation point
2020-10-26T20:12:41.74+00:00

I have reviewed many forums and docs on this issue, but I cannot seem to get over this issue. My organization is using WSUS as I saw in one forum as well. All drivers and BIOS is updated prior trying to update. Our issues seems to be on our HP 1012 G1 and G2 machines, we have a lot of dells and those all went smoothly after driver and BIOS updates. Our HP's aren't going smoothly even after said updates. I see a lot of forums speaking of the CONEXANT audio driver. We have updated that specific driver and many of our HP's and the same outcome occurs, if it doesn't continue to get stuck at 49% it'll maybe make it to 75-90 percent before it just fails. Any suggestions or fixes would be greatly appreciated! Thank you.

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  1. Dale Kudusi 3,226 Reputation points
    2020-10-27T06:46:44.407+00:00

    Hi,
    Were there any error massage? Might need to look at update logs:
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-logs

    Please try updating the CONEXANT driver form HP official site:
    https://support.hp.com/us-en/drivers

    Go to Settings>Update & Security>Troubleshooting and run the troubleshooter on Update.

    Open an elevated command prompt
    Run the following command:
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 catroot2.old
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc

    then try deploying the update in Clean Boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    Best regards.

    ============================================

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