how do I fix these pin issues with signing in with Windows Hello?

Question

I open up the Minecraft launcher and try to sign into my account. I sign in and it asks me to use windows hello. I enter my pin. doesn't work. I try a few more times with some variation. nothing works. So I reset my pin. Still doesn't work. I turn off windows hello entirely. The sign in system didn't care and still used windows hello. I proceed to delete my pin and make a new one. Doesn't work. I can't find any way to recover this pin whatsoever. ( This is all in a set of under 12 hours, If that has any influence on the issue).

Answer 1

Hello,

What is the error code ?

Are you able to login with your password ?

If this is the case try this :

1. Open the Start Menu and search for Settings.
2. Click on Accounts.
3. Select Sign-in options.
4. Click on Forgot my PIN.
5. Now click on Continue.
6. Don’t enter the pin details and click on Cancel.
7. Check if the issue persists.

Try using the Registry editor.

1. Press Windows key + R key together from the keyboard.
2. Type regedit and click OK.
3. Once the registry editor opens up, navigate to the following location in the registry editor HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
4. On the right side create a key named AllowDomainPINLogon, if it does not exist. For this, just right click on right side and choose New > DWORD (32 bit) and name it AllowDomainPINLogon.
5. Double-click on AllowDomainPINLogon and change value data to 1.
6. Close the registry editor, restart your device and check if the issue persist.

Also, you can try to create a new Administrator account. 1. Press Windows Key+I to open the Settings application. Then, click on Accounts.

2. Now, on the left side panel, click Family & other users and then click on Add someone else to this PC.
3. Now, click on I don’t have this person’s sign-in information.
4. Now, in the Create account section, click on Add a user without a Microsoft account.
5. Now, in Create an account for this PC window, enter the Username. Enter a password and re-enter it to confirm it. Click on Next to complete the account creation process.
6. Now, log off from your current account, and then log in with the new account.
7. Check if the issue persist.

Let's try Deleting the NGC folder from your device

1. Press Windows Key+ E to open the File Explorer window, then navigate to this location on your drive C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
2. Go inside the Ngc folder. 3. Press Shift+A to select all the contents of the Ngc folder and press Shift+Delete to empty the folder.

If you can't delete the folder try giving you perms to make changes to the NGC folder by altering your permissions, follow the steps below:

1. Press Windows Key + E to open File Explorer and click View > Show/hide and check Hidden items.
2. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft folder.
3. Then right click on Ngc folder and select Properties.
4. On property sheet, switch to Security tab, click Advanced.
5. Moving on, click on Change link against Owner under Advanced Security Settings for Ngc window.

Take the ownership of Ngc folder using these steps below: a. Open Command Prompt with administrative privileges.

Note: To do this Press the Start Menu and search for cmd, in the first result right-click on it and run like administrator b. Use the following commands to take ownership: takeown /F “full path of folder/drive“ /R Note: In this case C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc When it finishes we can proceed

1. Now, you must check Replace owner on subcontainers and objects and Replace all child object permission entries with inheritable permission entries from this object. Now click Change permissions.
2. Then click Add button.
3. Next, in the Permission entry for Ngc, click Select a principal.
4. Now enter SYSTEM as object name and click Check Names. Then click OK. Then back to above shown window, check Full control under Basic permissions. Click OK. Once you provided full control to yourself, you should try to delete it now.
5. Now, press Windows Key+I to open the Settings application. Click on “Accounts“.
6. In the Accounts, on the left side, click on Sign-in options.
7. Now, click on Windows Hello PIN.
8. Check if you have the options now.

Turn off the PIN using the group policy editor. (Windows 10 Pro)

1. Press the Windows Key + R to open the Run dialog box, type gpedit.msc and press enter.
2. Navigate to Computer Configuration > Administrative Templates > System > Logon.
3. On the right side, double-click on Turn on PIN sign-in and select Disable or change the value to 0.

Note: Similarly disable the other Windows Hello options if any. 4. Restart and check if the issue persists. If you need more help with this issue, just let me know, and I will help you.