2,631 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 77%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Correlation Id: 1aa463a3-5f03-40a7-9bd8-38ae9d22359b
Timestamp: 2023-11-27T20:17:54.000Z
DPTI: b7ae4047f941d9028ca0ab950368b5f9ea8e336c702f03a525d6de7fa61d38a8
Error Tag: 7q6ca
Error Code: 2147483661
How to fix Correlation Id: 93e2c571-a512-410a-b16f-a5907d9c8d77 Timestamp: 2023-10-22T09:21:16.000Z DPTI: 244f9879b7c6fb6488de6edb30dd2dfd565b40e00b01a66f53dd37b9c66e10ee Error Tag: 7q6ca Error Code: 2147483661
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sarah Kang
5
Reputation points
Please help. I'm seeing this message whenever I enter my onedrive account details on a new device through Microsoft Word.
Correlation Id: 93e2c571-a512-410a-b16f-a5907d9c8d77
Timestamp: 2023-10-22T09:21:16.000Z
DPTI: 244f9879b7c6fb6488de6edb30dd2dfd565b40e00b01a66f53dd37b9c66e10ee
Error Tag: 7q6ca
Error Code: 2147483661
Microsoft 365 and Office | OneDrive | For business | Windows
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 65%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AllenXu-MSFT 24,951 Reputation points Moderator2023-10-23T07:18:40.4633333+00:00 Hi @Sarah Kang
Correlation Id doesn't help in community support. Only Microsoft has access to the logs based on correlation id. Is there any error message? Please share here or you can contact Microsoft support and provide them with the correlation id and they will help you check logs from the backend.
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