Unable to login to my account. Portal not sending verification codes both to my email or phone number.

Question

For two factor authentication I'm using my email or text message. I can login but the portal doesn't send verification codes. I tried this multiple times now and it wouldn't work. Please help.

Answer 1

I never enabled authenticator app. I'm just using text message or code to my email.

In that case you may need to get in touch with the service provider for assistance.

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Answer 2

You didn't say how this happened, new phone? If so you can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 3

If this is on your microsoft personal account you could try setting it up again.

https://support.microsoft.com/en-us/account-billing/set-up-text-messaging-as-your-verification-method-a61dcc0c-a003-424f-8a64-d92534ba0dad