Unable to login to my account. Portal not sending verification codes both to my email or phone number.

Balu 20 Reputation points
2023-10-22T19:10:34.8833333+00:00

For two factor authentication I'm using my email or text message. I can login but the portal doesn't send verification codes. I tried this multiple times now and it wouldn't work. Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-24T16:59:46.38+00:00

    I never enabled authenticator app. I'm just using text message or code to my email.

    In that case you may need to get in touch with the service provider for assistance.

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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-22T19:13:17.5533333+00:00

    You didn't say how this happened, new phone? If so you can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    -

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Dave Patrick 426.2K Reputation points MVP
    2023-10-24T17:17:45.8433333+00:00
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