Microsoft Authenticator App - can't add account

Question

When I try to add  my work account to the Microsoft Authenticator app the app asks me to enter my email address which is fine.

It then comes up with a screen saying "Approve sign-in request" and the text below says "We've sent a notification to your mobile device.  Please open Microsoft Authenticator app to respond".

But I am in the app trying to set this account up so I can't re-open it and if I do I just get back to the "Add account" home(?) screen.

The only other way of verifying my account that is available to me is send a code to the app which is also unhelpful.  There is no option to send a text message.  My company's IT person also cannot work out what is wrong.

It seems that the only way to verify my account is using the app.  When I log on to the website and try and look at any security settings I am again asked to verify my identity with the app which does not work and there is no alternative.

If I try to set up MFA with the below link I get the same problem.

https://aka.ms/MFASetup

therefore, can you help me to revoke your MFA sessions, then i could try to set up the Microsoft Authenticator app to send notification and configure account to Microsoft Authenticator through QR code again.

Answer 1

The correct method is to sign here (via desktop)

https://mysignins.microsoft.com/security-info

add the new authentication device and scan the QR code from your phone to complete the linkage.

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Answer 2

I would agree, sounds like you'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

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