Microsoft Authenticator App - can't add account

Bao Quach 0 Reputation points

When I try to add  my work account to the Microsoft Authenticator app the app asks me to enter my email address which is fine.

It then comes up with a screen saying "Approve sign-in request" and the text below says "We've sent a notification to your mobile device.  Please open Microsoft Authenticator app to respond".

But I am in the app trying to set this account up so I can't re-open it and if I do I just get back to the "Add account" home(?) screen.

The only other way of verifying my account that is available to me is send a code to the app which is also unhelpful.  There is no option to send a text message.  My company's IT person also cannot work out what is wrong.

It seems that the only way to verify my account is using the app.  When I log on to the website and try and look at any security settings I am again asked to verify my identity with the app which does not work and there is no alternative.

If I try to set up MFA with the below link I get the same problem.

therefore, can you help me to revoke your MFA sessions, then i could try to set up the Microsoft Authenticator app to send notification and configure account to Microsoft Authenticator through QR code again.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP

    The correct method is to sign here (via desktop)

    add the new authentication device and scan the QR code from your phone to complete the linkage.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

  2. Dave Patrick 426.2K Reputation points MVP

    I would agree, sounds like you'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--