Unable to startup the Hololens 2 simulator on win11 platform

Question

I downloaded the newest HoloLens simulator version on https://learn.microsoft.com/en-us/windows/mixed-reality/develop/advanced-concepts/hololens-emulator-archive, but after installing, I can not startup the simulator (no response after clicking). I wonder if win11 just can't run it or my settings goes wrong.

Answer 1

Before we begin troubleshooting, I want to ensure that you're using a compatible operating system for the simulator. The HoloLens simulator is designed to work on Windows 10, version 1803 or later. If you're using an earlier version of Windows 10 or a different operating system altogether, that might be the cause of the issue.

Assuming you're using a compatible operating system, let's try a few things to troubleshoot the problem:

1. Check for updates: Make sure your operating system and the HoloLens simulator are up-to-date. You can check for updates in the Settings app on your Windows 10 device.
2. Run the simulator as an administrator: Right-click on the HoloLens simulator executable and select "Run as administrator." This can help resolve any permissions issues that might be preventing the simulator from starting.
3. Disable any antivirus software: Temporarily disable any antivirus software you have running on your device. Sometimes, antivirus software can interfere with the simulator's functionality.
4. Verify the simulator installation: Ensure that the simulator installation was successful by checking the installation logs. You can find the logs in the "C:\Program Files\Windows Holographic\Logs" folder.
5. Check for hardware issues: Ensure that your computer meets the minimum hardware requirements for the HoloLens simulator. You can find the hardware requirements on the Microsoft Learn website. Additionally, check that your computer's graphics drivers are up-to-date.
6. Try a different version of the simulator: If none of the above steps work, you can try installing an older version of the HoloLens simulator. You can find previous versions of the simulator on the Microsoft Learn website.