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Resetting password failing

Pål Fladsrud 0 Reputation points
2023-10-23T07:10:32.4+00:00

Hi

One of my users are trying to log on to our Azure portal.

He is not able to resett password, and when I try to reset his password as an admin in the portal, I get

"We're sorry, we're not able to reset this user's password right now. This may be due to temporary issues on our end. Please wait a few minutes and try again."

User's image

What to do? It's been like this for days.

Regards

Pål

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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  1. CarlZhao-MSFT 46,326 Reputation points
    2023-10-23T08:48:26.5266667+00:00

    Hi @Pål Fladsrud

    Check to see if the user has enabled passwordless authentication via SMS, which will prevent the user from resetting their password.

    Also, check to see if the user is a federated user. The above error will be caused when you try to update the password for a federated user.

    Please refer to similar questions: https://learn.microsoft.com/en-us/answers/questions/426801/azure-ad-password-reset-error.

    Hope this helps.

    If the reply is helpful, please click Accept Answer and kindly upvote it. If you have additional questions about this answer, please click Comment.

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