ABOUT WINDOWS 10 TASKBAR FREEZE (IMPORTANT)

Question

Hello,

We constantly receive the same error on two computers at our workplace (they're connected to our domain) and the Taskbar becomes unusable.

The Taskbar on the relevant computers constantly freezes to the same time (12:30) - (13:30) and becomes available at the time I specified.

These hours never change, we encounter the same problem every day.

We changed computers several times and tried different solutions, but it did not work. We have been encountering the same error in the same format at the same time for about a year.

When we look at the Event Viewer, we see the following errors.

Version 10.0.19041.3570 of explorer.exe stopped working with Windows and was shut down. Check the issue history in the Security and Maintenance control panel to see if there is more information about the issue.

Transaction ID Number: 31bc

Start Time: 01da0599dc2fccee

Expiration Time: 0

Application Path: C:\Windows\explorer.exe

Report ID: a2d7903d-5f03-47cc-aa8d-d9041aa60f2f

Incorrect package full name:

Application ID associated with the faulty package:

Strap type: Unknown

Version 10.0.19041.3448 of explorer.exe stopped working with Windows and was shut down. Check the issue history in the Security and Maintenance control panel to see if there is more information about the issue.

Transaction ID Number: 3018

Start Time: 01da059ae364600c

Expiration Time: 0

Application Path: C:\Windows\explorer.exe

Report ID: 252a6598-b28c-48a7-a50c-4917236f33df

Incorrect package full name:

Application ID associated with the faulty package:

Strap type: Unknown

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SYSTEM INFORMATIONS OF SPECIFIED COMPUTERS

• HP ProOne 400 G2 20-in Non-Touch AiO / Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz / 8192 MB of RAM / Windows 10 Professional Edition (x64) / OS Version : 10.0.19045

Answer 1

Hello

1.Right click the task bar then check if the "News and Interests" app has been enabled. If this has been enabled, please disable this option then check.

2.Run the autoruns tool then try to remove the third party optionns for the explorer tab. Reboot then check the issue.

Autoruns for Windows - Sysinternals | Microsoft Learn

3.For analyze a explorer freezing issue, we could try to collect the related dumps.

Open administrator commad line and run the following command line, reboot.

There should be related crash dumps saved in C:\crashdumps folder. Upload the dump here, we may try to help to check it. Or you could open a Microsoft ticket to analyze the dump.