Hi, I still have two problems. 1. My certificate “Microsoft 365 Certified: Administrator Expert” is not visible in “certifications” under my Profile despite a passed exams, MS-100, MS-101 and MD-102. I know that I asked the same question almost 2 weeks ago and you redirect me to the below links below as the appropriate area to get an answer for it. Microsoft Training & Support Microsoft Certification - Transcript - Missing Exams or Certificates Microsoft Certification - Missing Badge Microsoft Certification - Profile/MCID Assistance Microsoft Certification - Profile/Account Linking That brink me to my second problem. 2. I cannot access either of the above pages https://trainingsupport.microsoft.com using my email angelosmcp@hotmail.com. Despite that I was able to access the page https://trainingsupport.microsoft.com before, now it ask me to create a new profile (I know I already have one) and if I try to create he profile, the page will simply stuck and do nothing. So as you realize I can’t ask my question about the missing certificate to the correct site. This is the reason I am contacting you again.

Hi Angelos, The issue with not being able to finish creating profile for training support has happened a few times in the past to other people. What I recommend you do is, using a Edge or Chrome guest profile, create a new Microsoft account using a new outlook.com or gmail or live.com or hotmail.com email address, then use that account to ask your question in Certification forum. By "guest profile" I mean when you have Chrome open on your PC, click on the little person icon in upper right corner, then click Guest. In Edge click person icon -- Other profiles -- browse as Guest. The idea is to make sure you are using 100% clean browser profile with no cookies or other existing data saved. Even though you will use a different Microsoft account to ask your question, when a support moderator contacts you via private message you can give them the correct Microsoft account associated with your certification profile. Please click Accept Answer if the above was useful. Thanks. -TP

My Certification "Microsoft 365 Certified: Administrator Expert" is missing

Accepted answer

TP 83,971 Reputation points

2023-10-24T14:03:23.4166667+00:00

Hi Angelos,

The issue with not being able to finish creating profile for training support has happened a few times in the past to other people. What I recommend you do is, using a Edge or Chrome guest profile, create a new Microsoft account using a new outlook.com or gmail or live.com or hotmail.com email address, then use that account to ask your question in Certification forum.

By "guest profile" I mean when you have Chrome open on your PC, click on the little person icon in upper right corner, then click Guest. In Edge click person icon -- Other profiles -- browse as Guest. The idea is to make sure you are using 100% clean browser profile with no cookies or other existing data saved.

Even though you will use a different Microsoft account to ask your question, when a support moderator contacts you via private message you can give them the correct Microsoft account associated with your certification profile.

Please click Accept Answer if the above was useful.

Thanks.

-TP
Please sign in to rate this answer.

1 person found this answer helpful.
Angelos Eliades 65 Reputation points

2023-10-24T14:11:22.87+00:00

Hi TP,

I did this a week ago BUT,

Using the new email account, to ask questions regarding a different email account didn't work, so i am still waiting for an answer from them.

This is the reason why i contact you again.

If it is possible for you team to contact them to verify that i am the person i say i am, angelosmcp@hotmail.com.

i really need to resolve these two problems.

The missing certificate and the access to site.

thanks

Angelos Eliades 65 Reputation points

2023-10-24T14:12:47.1566667+00:00

Hi TP,

I did this a week ago BUT,

Using the new email account, to ask questions regarding a different email account didn't work, so i am still waiting for an answer from them.

This is the reason why i contact you again.

If it is possible for you team to contact them to verify that i am the person i say i am, angelosmcp@hotmail.com.

i really need to resolve these two problems.

The missing certificate and the access to site.

thanks

TP 83,971 Reputation points

2023-10-24T14:27:29.0133333+00:00

@Angelos Eliades What did they say in their private message to you? Are they still working on your case? Below is link to your question in Certification forum:

https://trainingsupport.microsoft.com/en-us/mcp/forum/all/unable-to-access-httpstrainingsupportmicrosoftcom/2871e68e-1ea6-4c3e-86ca-81d2b1fdbd36

The thread isn't locked, so you can reply and ask for update if needed.

If you don't respond to them quick enough they will lock your question and you have to start over with a new question.

Angelos Eliades 65 Reputation points

2023-10-25T05:15:13.3266667+00:00

Hi TP.

I responded back to the threat every time needed and i am still waiting for a solution.
They did answer me today saying that they are working on it. So, i will wait...

Thanks

Angelos Eliades 65 Reputation points

2023-11-22T07:48:20.5933333+00:00

After a month, still no solution to missing certificates.

Missing certification Microsoft 365 Administrator from passing MS-100 and MS-102.

Missing certification Microsoft 365 Certified: Administrator Expert from passing all three MS-100, MS-101 and MD-102.

Please advice

TP 83,971 Reputation points

2023-11-22T08:01:47.05+00:00

what was their last update to you via private message?

Angelos Eliades 65 Reputation points

2023-11-22T08:05:48.9266667+00:00

To wait...
i just need to know if be passing exams MS-100, MS-101 and MD-102:

Do i earn the Certification Microsoft 365 Administrator (from MS-100 and MS-102)?

Do i earn the Certification Microsoft 365 Certified: Administrator Expert from passing all three?

Just an answer to this.

TP 83,971 Reputation points

2023-11-22T08:47:29.03+00:00

Do i earn the Certification Microsoft 365 Administrator (from MS-100 and MS-102)

A: From my knowledge, there is no certification named "Microsoft 365 Administrator". The MS-102 exam is named that, but an exam is not the same thing as a certification. By itself, passing MS-102 doesn't earn a certification.

Do i earn the Certification Microsoft 365 Certified: Administrator Expert from passing all three?

A: No, not by the previous or current documented requirements. You also need at least one of the 5 prerequisite certifications. For example, previously, you needed to have at least one of the 5 prereq certifications PLUS pass MS-100 and MS-101. Currently, you need to have at least one of the 5 prereq certifications PLUS pass MS-102.

Do you have at least one of the five prerequisite certifications and is it still Active? If you don't have at least one of the prerequisite certifications then it would make sense why the certification doesn't show up in your profile.

So if your goal is to earn Microsoft 365 Certified: Administrator Expert and you don't have one of prerequisite certifications, my recommendation would be to pass one of the required exams (MD-102, MS-203, MS-700, SC-300, SC-400) and then two certifications should show up on your profile immediately.

Angelos Eliades 65 Reputation points

2023-11-22T09:20:32.3166667+00:00

A passed both MS-100 and MS-101 AND the MD-102 as the prerequisite (passed MD-102 in October 2023).
MS-100 and MS-101 i passed them before September 30th.

Thanks

TP 83,971 Reputation points

2023-11-22T09:36:00.7466667+00:00

A passed both MS-100 and MS-101 AND the MD-102 as the prerequisite (passed MD-102 in October 2023).
MS-100 and MS-101 i passed them before September 30th.

Okay, so you haven't passed MS-102 ? My guess is, since MS-100 and MS-101 were retired by the time you passed MD-102, then that is why you don't meet the requirements for the certification.

In the announcement article earlier this year regarding the changes, it recommended that people that had already passed MS-100 or MS-101 earn their certification before those exams retired. I believe the way it works is, retired exams don't count towards earning a certification. If a retired exam was used to earn a certification back before it was retired that is okay, but after it is retired I don't think it counts.

It is likely that you would be able to pass MS-102 with minimal review/studying since you already passed MS-100/MS-101. Also keep in mind that you can access Learn website during the exam now, which would help if you forgot some detail while taking MS-102.

I think taking MS-102 would be fastest way.

Angelos Eliades 65 Reputation points

2023-11-22T09:38:36.1066667+00:00

i think this too.

Thanks
Sign in to comment

Share via

My Certification "Microsoft 365 Certified: Administrator Expert" is missing

0 additional answers