My Certification "Microsoft 365 Certified: Administrator Expert" is missing

Angelos Eliades 60 Reputation points



I still have two problems.


1.       My certificate “Microsoft 365 Certified: Administrator Expert” is not visible in “certifications” under my Profile despite a passed exams, MS-100, MS-101 and MD-102.

I know that I asked the same question almost 2 weeks ago and you redirect me to the below links below as the appropriate area to get an answer for it.

Microsoft Training & Support

Microsoft Certification - Transcript - Missing Exams or Certificates

Microsoft Certification - Missing Badge

Microsoft Certification - Profile/MCID Assistance

Microsoft Certification - Profile/Account Linking

That brink me to my second problem.

2.      I cannot access either of the above pages  using my email
Despite that I was able to access the page before, now it ask me to create a new profile (I know I already have one) and if I try to create he profile, the  page will simply stuck and do nothing.

So as you realize I can’t ask my question about the missing certificate to the correct site.


This is the reason I am contacting you again.

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Accepted answer
  1. TP 78,506 Reputation points

    Hi Angelos,

    The issue with not being able to finish creating profile for training support has happened a few times in the past to other people. What I recommend you do is, using a Edge or Chrome guest profile, create a new Microsoft account using a new or gmail or or email address, then use that account to ask your question in Certification forum.

    By "guest profile" I mean when you have Chrome open on your PC, click on the little person icon in upper right corner, then click Guest. In Edge click person icon -- Other profiles -- browse as Guest. The idea is to make sure you are using 100% clean browser profile with no cookies or other existing data saved.

    Even though you will use a different Microsoft account to ask your question, when a support moderator contacts you via private message you can give them the correct Microsoft account associated with your certification profile.

    Please click Accept Answer if the above was useful.



    1 person found this answer helpful.

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