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Windows not assigning USB device drivers when device is connected

Anonymous
2023-10-24T15:41:50.5066667+00:00

Hello,

We work in a VDI environment utilizing thin clients to login into Windows 10.

I have a USB device that collects data. We need to plug that device into the thin client to export the data to a .csv file using vendor software.

Windows has the application and drivers installed.

I confirmed within the .inf files that the DriverPackageType is PlugAndPlay.

When plugging the USB device into the thin client, Windows sees the device, but does not automatically assign the installed drivers to it in neither admin nor non-admin user accounts.

When using a laptop, Windows 10 assigns the driver and the process works.

Questions:

  1. Can I utilize the registry to fix this issue, instead of GPO?
  2. Drivers are currently installed in c:\windows\system32\driverstore. Do they need to be somewhere else such as %SystemRoot%\INF to help Windows Plug and Play feature to work?

Many thanks!

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Philippe Levesque 5,846 Reputation points Volunteer Moderator
    2023-10-24T15:59:54.51+00:00

    Hi

    What kind of thinclient you use ?

    On Dell Wyse client you need to give him some session settings like;

    SessionConfig=all mapdisks=yes VUSB_DISKS=yes

    Such setting make the thinclient redirect correctly the USB key, but it really depend on the model you use.

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