How do I receive the code again in the Authenticator APP?

Matheus Miloni 20 Reputation points
2023-10-24T19:34:27.8233333+00:00

I recently changed cell phones, installed the Authenticator APP on my new cell phone and since then I haven't received the code to access my account.

I'm on the web requesting it and the code simply doesn't arrive in my mobile app.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.4K Reputation points MVP
    2023-10-24T19:49:09.91+00:00

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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