Set toll free number for meeting dial ins in Teams

Question

I am missing something in my understanding of how this works, and hopefully someone can fill in the missing parts.

We have a toll free number that we would like to use for clients to dial into meetings. It currently points to a DID that we own.

How do I set it up so that if someone calls the DID they are prompted for meeting credentials instead of going to a user? The DID is no currently assigned to anyone so the call is dropped when it is made.

Answer 1

Hi @Daniel Kaliel

Do you mean to join the meeting by dialing?

How do I set it up so that if someone calls the DID they are prompted for meeting credentials instead of going to a user?

I haven't found any information about it, and the feature doesn't seem to be implemented in Teams at the moment. But you could add a dial-in number for a meeting in Microsoft Teams.

1. Launch Microsoft Teams and open Calendar.
2. Click “New Teams Meeting” and add all the Meeting details.
3. Send the meeting invite to at least one person, and all available users will receive the dial-in number directly on the invitation - there’s no need to do anything else.

When scheduling the meeting from Teams, you need to make sure that PSTN conferencing is turned on for your account. If you have PSTN conferencing enabled, a dial-in number and conference ID will also be included automatically in the meeting invite. This is a setting that allows you to use phone numbers for audio meetings in Teams. Only your IT admin can enable this setting for you.

If the dial-in number is not appearing, then the IT admin must update the licenses via the Microsoft Teams Admin Center.

Hope the above information is helpful for you!

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