Authenticator issues

Thomas Sullivan 20 Reputation points
2023-10-24T20:20:19.71+00:00

Hello,

I am trying to get my outlook email on my iPhone.

When I sign into outlook, it takes me to the Authenticator App with a number displayed however, it says to go to the Authenticator App when I am already on it.

What is he doing wrong or missing here?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.3K Reputation points MVP
    2023-10-24T20:38:00.67+00:00

    Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can scan in and relink the authentication device to the account.
    https://mysignins.microsoft.com/security-info

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


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  1. Thomas Sullivan 20 Reputation points
    2023-10-24T21:31:27.87+00:00

    that helped, thank you