I can't see attachments in my mails on outlook which are directed by a gmail account. I see only the mails but not attachements.

Question

I can't see attachments in my mails on outlook which are directed by a gmail account. I see only the mails but not attachements.

Kayhan Kaya 0

I have a gmail account where I receive mails with attachments daily. When I want those mails on outlook I see only the mail body but not attachements at all! I am using the latest version of outlook and have tried to uninstall and reinstall again many times but did not work out. Can anybody help me on this issue?

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-10-26T02:22:20.4266667+00:00

Hi @Kayhan Kaya ,

Welcome to our forum!

Does this issue occur with all emails you received?

And what's the version of your Outlook? (File>Office Account>About Outlook)

In order to further confirm if the issue is related to Outlook desktop client, it's suggested that you could try to log in to web mail to check if the attachments are displayed.
Kayhan Kaya 0 Reputation points

2023-10-26T06:59:55.69+00:00

Every single mail has this problem. The gmail account is not listed on web Outlook at all. The version I currently use is 16.78.1. I use it on Mac

1 answer

Your answer

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-10-26T02:22:20.4266667+00:00

Hi @Kayhan Kaya ,

Welcome to our forum!

Does this issue occur with all emails you received?

And what's the version of your Outlook? (File>Office Account>About Outlook)

In order to further confirm if the issue is related to Outlook desktop client, it's suggested that you could try to log in to web mail to check if the attachments are displayed.
Kayhan Kaya 0 Reputation points

2023-10-26T06:59:55.69+00:00

Every single mail has this problem. The gmail account is not listed on web Outlook at all. The version I currently use is 16.78.1. I use it on Mac

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Kayhan Kaya ,

Thanks for your reply!

The gmail account is not listed on web Outlook at all.

This is not for you to check the web version of Outlook, just to check if the attachment in the web version of the mailbox exists and can be opened normally. Just log in to the Gmail.com to check.

On the other hand, did you encounter the issue is New Outlook? If so, i found a known issue mentioned that that is may be related to macOS Big Sur. It's suggested that you could check the macOS Big Sur version.

User's image

More information: Attachments missing from emails when using macOS Big Sur.

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Kayhan Kaya 0 Reputation points

2023-10-30T17:55:41.86+00:00

I have checked gmail account already and it works properly. My MacOs is Ventura 13.4.1. I have switched to old outlook but the issue continues.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-11-02T09:18:16.4833333+00:00

Hi @Kayhan Kaya ,

Thanks for your reply!

Considering that it may be caused by the damage of the profile in the Outlook client, it is suggested that you could try to create a new profile and add the account for testing to check if there are some differences.

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I can't see attachments in my mails on outlook which are directed by a gmail account. I see only the mails but not attachements.

1 answer

Your answer