Authenticator not working on my new iphone

Question

Hi there,

When asked to present the code on the Authenticator app it only appears on my previous iPhone and not the new one. Please help.

Answer 1

Create an authenticator cloud backup on old phone then you can restore from the authenticator cloud backup to new phone but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore (a separate personal account).

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Do not format old phone until all is good on new phone!

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