Troubleshooting Missing Calendar Email Notifications in MS Outlook

Y, Joe 0

Hello,

Our Admins have access to our ELT calendars to schedule events, meetings, etc... There are two calendar when scheduling a calendar event and setting themselves as a required attendee, they do not receive an email notification to accept.

All of the other calendar they have access to schedule events that's created the same way and having themselves as the required attendee, they would get an email notification.

Any idea why the two calendar wouldn't send the email notification?

Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor

2023-10-26T08:19:28.8366667+00:00

Hi @Y, Joe ,

What calendar is the elt calendar you mentioned? Is it a resource calendar or a network calendar? What permissions does your administrator have on this calendar?
Y, Joe 0 Reputation points

2023-10-26T12:52:45.9333333+00:00

This is a UserMailbox that our Admins have access to "Send on behalf." Before, they were receiving those emails notifications for the events when including themselves but they're no longer getting them. I also get those emails when added as "Required."

This is only happening to the two specific UserMailbox, the other are still working. The settings in Exchange for all the UserMailbox our Admin has access to are the same.
Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor

2023-10-27T08:05:13.4733333+00:00

Hi @Y, Joe ,

It is recommended to remove the permissions and reassign the permissions to see if the problem can be solved.
Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor

2023-10-30T09:15:15.61+00:00

Hi @Y, Joe ,

I am writing to check if you have tried the suggestions I mentioned before.
Y, Joe 0 Reputation points

2023-10-30T16:32:02.52+00:00

Hi @Faery Fu-MSFT

Thank you for your reply. I have not tried what you suggested because Exchange admin access is controlled by a different team and not by Desktop Support. A little silly.

I brought the issue to our MS Office admins and they suggested I check the "Delegate Access" from the user who is sharing their Mailbox instead of removing and readding the permissions.

Also, while walking into work today I found out the user who was experiencing issue was terminated and from my understanding no other EA is having similar issues, so this Question can be considered "Resolved."

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Y, Joe 0 Reputation points

2023-10-30T16:34:23+00:00

Hi @Faery Fu-MSFT

Thank you for your reply. I have not tried what you suggested because Exchange admin access is controlled by a different team and not by Desktop Support. A little silly.

I brought the issue to our MS Office admins and they suggested I check the "Delegate Access" from the user who is sharing their Mailbox instead of removing and readding the permissions.

Also, while walking into work today I found out the user who was experiencing issue was terminated and from my understanding no other EA is having similar issues, so this Question can be considered "Resolved."
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Troubleshooting Missing Calendar Email Notifications in MS Outlook

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